Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Agent going into the status of 'Disconnected' when I have not turned off my PC
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@OutagesIO_Support One thing I've already noticed is that on this Agent, 130142, there is a blank space on the Pings graph from about 06:27:16 to 06:29:19 but on Agent130203 there is no gap. Is that significant?
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@LTMiniard FYI, comparing a wife connected agent and a wired one will usually not show the same results. Mostly because wifi tends to be a bit more unreliable.
In fact, installing two agents at the same location usually leads to slightly different results as well once you get past the provider.
I think people often do not understand that we're not trying to monitor the entire Internet, we're only trying to monitor the local provider. That's the important data.
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@LTMiniard Every now and then there will be inconsistencies between devices. Any two devices connecting to the same location over the Internet could actually take two slightly different paths to get there. Who knows what's going on across all of the networks a path takes to get somewhere.
Again, the main thing we're trying to do with OutagesIO is to monitor the local Internet provider, those are the more important things.
Unfortunately, I cannot know what caused that other than maybe it was related to the other thing that happened yesterday with the target.
It's even possible it's related to this outage email problem we've been working on non stop. That has turned into a huge job and still working on it.
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@OutagesIO_Support Thanks for the prompt reply and allowing Agent 130203 to monitor Notifications and History. Also, you guys are really doing a good job. Hope I'm not being too much of a bother. This has been a very enlightening interesting exercise. Excellent Tech Support.
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Thanks, we appreciate that.
The main issue is that our lead dev is suddenly unavailable. We are left in a position that is very difficult and urgent. We hope he is back soon but trying to solve problems in the meantime of course.
It's quite the task for non lead developers to jump into a huge and complicated app like this to try and understand what they need to do without breaking anything. It also takes a lot of time to investigate.
But yes, we're working on it and it's been an exhausting non stop effort. The outage emails are probably the most important of all.
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Can you let us know if you receive an outage email. We have it working internally but need to hear from members to know if it's all good now.
You might be able to force an outage by disconnecting your provider from the router.
If you have your own firewall, then just disconnecting that from your router should cause an outage depending on how your network is configured.
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@OutagesIO_Support Congratulations!!! Success. I disconnected the cable from the router twice and got emails both times. Thanks for all of y'alls hard work and efforts. Keep up the good work.
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Thanks very much for testing and letting us know it's working.
We still have some things to tidy up in the code and try very hard to ensure it's not disruptive.And thank you for the kind words and most of all, for reporting this.
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Looks like there is still a little problem. Your outages aren't showing up in your dashboard but they are in the DB so not lost. At least I don't see them.
I'll bring this up but looks like we're getting there.
It's a huge learning curve for the devs that are looking at this but they are getting there. -
@OutagesIO_Support The outage at 10:09:42 showed up just after the internet came back, but then disappeared at some point before the second test. After the second test at 10:15:55 the same thing happened to that one. As you noticed there is no indication on the Dashboard of those 2 outages. Under History, the last Outage shows 2023-04-06 08:28:41. Alerts under History also not showing the last 2 outages alerts. One final question, do Dashboard Alerts also stop after 3?
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Thanks for the extra info.
Only emails are limited to prevent the service from being blocked if too many emails went out at once.
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@OutagesIO_Support Again, thanks
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@OutagesIO_Support The 2 outages done for the Outage test on the 9th come and go from "When my Internet was down" list. They were there early this morning, disappeared at some point in time and now are back. Strange.
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That would be the devs working on the problem.
Some of the old records needed to be updated which caused some to come and go.There is still a historical problem to be solved.
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Good news... our lead dev is back as of today and all of this will be fixed by tomorrow.
We apologize for any inconvenience. It's a huge and complicated application that very much requires a lead dev to keep things running properly.
This and any other issues will be resolved quickly.
We are also working on an agent update as well which should unify the version across all platforms as well as adding features that some platforms have and others don't.
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We are happy to announce that the email problem has been solved once and for all.
If there are any little problems left, please let us know and we'll take care of them immediately.
Thank you for your patience and again, apologies for this taking longer than usual. It was also an unusual situation for us.
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@OutagesIO_Support I can't believe how hard y'all worked to solve this problem. And we don't even pay for this handy and useful service. Great work by all who stuck with it. Thanks to all of you.
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Thank you, we appreciate that.
It was quite stressful to learn that outage notifications had not been going out for some time.
Some historical details went missing because we had to fully re-write our alerts and email code to re-add outages. We just wanted to get those working again ASAP and now working on completing the rest.
That data will show up again as soon as we're done, it's only temporarily missing here and there.
In terms of subscriptions, we would love it if more people take us up on them. We've made them as low cost as possible and those help us to keep the free version going.
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All good since the updates?
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@OutagesIO_Support So far so good.
