Information and Support

128874, 128111, 128113, done.

The ratio is much higher for software because it's an instant download.

Hardware is mostly used by businesses while software agents are mostly used by consumers and especially free members.

Because most people are becoming used to ordering online that waiting a day to a few days for most might not be a problem.

The Windows software is much more of a challenge to maintain across so many versions and so many possible combinations of packages installed on different PCs.

That said we do continue to try and find the elusive problem we seem to have with the Windows agent on some combinations of PCs and their installed software. However, this seems to be a rare problem as we've only heard about it a few times.

Just talked with one of the site devs and they tell me this is the issue.

Fix Chrome and Microsoft Edge’s ‘Status_Access_Violation’ Error

I didn't look closely enough and thought it was something we've addressed before.

Hi,

I'm sorry about this but the new speed test is still in testing. We had started rolling it out but found some problems that we need to solve.

Ping us again about this in a month or so if you've not seen it rolled out or have found any answers.

We've fixed the help text problem and I believe the download image problem was also fixed.

The problem with the browser is not something on our end. I shared a link showing what the problem is.

We always consider that problems are possible and hope that members report them as you have so we thank you for that.

We've fixed it, can you check.

Hi,

This links shows many of the various features that the different levels have. There are only three levels, free Community, Extended reports and then Enterprise level for companies managing dozens, hundreds and even thousands of locations/connections.

https://www.outagesio.com/benefits-of-internet-monitoring-tools-to-troubleshoot-outage/

In terms of pricing, we offer the hardware agent, a one time purchase which can be used with the free Community or paid Extended reports.

The only pricing differences are that we offer bundles.

https://www.outagesio.com/internet-monitoring-software-and-hardware-with-outage-alerts/

Hope this helps.

Hi Peachy,

Internally, we call this classifying the networks. For typical setups, this determination is quite accurate considering that both the local network and the providers often use private IPs.

Because of the above, there is no way to be one hundred percent sure that the software got it right and in not so typical setups, human intervention is required. The user must know their own network in order to understand the results.

In fact, this is something mentioned in these forums quite a bit, that in some cases, the agent cannot determine the local network from the providers and the user has to know this. I'll give you an example.

Lets say a private network with multiple routers, gateways and no static. The algorithm might think that the first gateway it sees is yours because the next one is say four hops away. It cannot reliably determine where your network ends and where the providers starts.

Lets say you have a couple of wireless routers being used as hot spots (APs) and in turns, those use your main router as their gateway. Then your providers IP is another private IP. The code may not be able to determine where your network ends and where the providers starts.

In some cases, providers control everything from their plant to the Ethernet port or access point they provide at the customers home. All these devices are on the providers network and the customer gateway is inside the providers network. The code may show that the gateway is where the local network ends.

While software can do a lot, in non typical setups, it is assumed that the user knows their own environment and can take this into consideration.

There is something on the table about allowing the user to 'adjust' their networks so the algorithm is aware of each network. For example, the user could specify which hops are in their own network and the algorithm would simply know this when it tries to classify the networks.

The classification code will get better as we get feedback and read about how members are using the service. We do have tests happening even as I type this and as we confirm something works, are able to constantly replicate a good result, then we look at adding it into production. There are a few things being tested in terms of the classification, it just takes time to prove or disprove it.

Great question.