Can you check it now please or keep an eye on it to see if it's correct? We made the second hop your ISP.
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OutagesIO_Support
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Thanks. I'll ask that someone look at this shortly and adjust it.
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Hi, sorry, for some reason, we didn't see this reply.
Can you provide the agent ID please. -
BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.
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The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.
That said, let me explain how the pings work.
The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.
The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.
The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.
The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.
The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.
Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.
Hope this helps to explain a little better why providing IPs would not work well.
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Do you know if the hop IPs change? If not, we can do it, if they do change, then we have to dig a little deeper.
The key is knowing what you consider to be the ISP, usually the WAN side of your router connected to the ISP or the next hop so long as it's still at your location and not in the street.
We can do this custom change based on IP but not hop yet.
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Hi,
Yes, we do have a special feature that can be used to adjust where the ISP/GW begins.
By doing this, the agent can better know where your LAN ends and where your ISP/GW begins.
I think all we need to know is the hop count that should be considered the ISP/GW. -
Hi,
When the agent first comes up, it may want to update its firmware so it would go through a several minutes long process of starting, checking, downloading the new firmware if needed, restarting, checking for new files as needed.
If any of this was interrupted, it could lead to a problem, especially if this happened while it was writing its firmware.
At one point, you saw the led flashing quickly then it settled into a slow flash which means that at that point, the slow flashing indicates it is now communicating with our network.
I can see that it's seeing events and logging them.
I do see it going Inactive over and over again however and since I only see one outage, this means to me that it is unable to reach the Internet for x number of seconds on a regular basis.
Inactive only happens if it has not checked in with our network for around 29 seconds or so.So it seems that it's up and running now and activated so please let us know if there are any other issues.
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Hi,
For almost ten years, a free version of the reports were available but two things happened to eventually have to go paid only.
First, our costs have gone up in every direction so offering the service for free is no longer sustainable. We are constantly maintaining, updating, and developing and offering the service at no cost is simply not possible anymore.
However, we do our best to make it very low cost. If $5.95 saves you even one hour of troubleshooting in one month, it's been paid for.Second, we had a large base of free members but 99% of those members never interacted with us no matter how much we tried to get input and feedback.
Not getting any feedback makes it hard to improve, fix problems, and more importantly, hard to know what we should focus on and put more effort into.
Free services are often abused and are mostly offered by companies that have big investors behind them, willing to lose money to gain a user base. We don't have investors, we're a small company wanting to earn our keep by offering good services that people find useful.
I hope this helps to answer your question, and we hope you'll find OutagesIO useful too.
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Hi,
That's an interesting question because there could be too many IPs.
That said, your agent will always initiate traffic from within your network so there should be no need to whitelist anything.What problem are you facing?
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Hi,
Our subscriptions use the Paypal service as we prefer not to keep any financial information on our site for better member protection.
If you want to cancel, you just log into your account on Paypal, find your subscription using the ID for OutagesIO then cancel any time.
Hope this helps.
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Hi, sorry for the delay on this. The notification was lost or something.
To be clear, you're moving the agent between two locations? We caution against that unless you reset the data each time otherwise, the data will make little sense as it will be a mix of two locations.
Second, you're saying that when you move it to work, it works fine but at home it doesn't seem to work which means there is something different between the two locations. That said, the agent is just a DHCP client so as long as you have DHCP upstream, it just goes online.
Since it's not doing that at one location, we need to dig into why.
The LEDs work like this.
The first LED is power, the third one is the activity of the code.
When you first start the agent, after several seconds, you should see the third LED flashing quickly. Once it's received the agent from our network and is ready to run, it switches to a slower blink.I see it disconnected right now and the last location info was;
Public IP x.x.60.68
Provider given Not set
LAN IP 192.168.19.16
DNS used (first) 192.168.0.15
DNS used (second) 192.168.0.13I assume this information was from the work location that worked then?
So, the more obvious things are these.
1 change the network cable, try another one. Make sure it's connected to the LAN port of the agent.
2 Make sure that your router/firewall is handing out DHCP IPs, which it probably is but sometimes, the pool runs out if someone changed the pool size. It's possible the pool of IPs is exhausted so you might have to increase it a little.
Can you check those things as a starting point.
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Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again.
Prestaging is when you're getting your agent ready for a subscription.
There's no point in purchasing a subscription until your agent is properly communicating.It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet.
It's not really a bug but a logic thing that we thought we solved :).
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This is what I see.
The sub was created yesterday and then canceled on the same day.There was a bug where if a sub was created and canceled the same day, it would expire the agent right away.
Let me pass this on to the dev because it should still be in the Extended reports mode for 30 days so we'll get that fixed shortly for you.
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The RAS feature is active and available with this hardware agent.
The only thing you need is to add data.We have a 5GB and a 20GB plan for data usage which you can purchase in the available packages page.
These aren't subscriptions, they are use until you run out. If you buy 5GB for example, it doesn't expire, it just gets used up as you use it. Once it runs out, you purchase another one.
The reason the plans seem small is because RAS is not meant for moving large files or using a lot of data, it's meant solely as a way to get into your own network, where the agent is running, without having to open any firewall ports. The connection is encrypted and secure.
You can have different profiles in your RAS config page meaning, one click to reach different devices on the LAN.
The usage case is to be able to get back into your own LAN to reach routers, switches, alarm systems, anything that has a configuration page. If someone locked you out of your LAN for example, you'd still be able to regain access to reconfigure your router or block out the bad guys etc. It's meant for very low traffic.
The RAS page has an 'About this page' help and there is an article in our blog about it;
https://www.outagesio.com/secure-remote-access-without-opening-firewall-ports-or-port-forwarding/Hope this helps.
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Hi,
You said the agent ID was 127572 right? Looking at it, it shows that it is in licensed, running in what's called Extended reports mode.
That said, I do see that it's Disconnected right now.If you still see it as Prestaging then I'll have to ask the dev to take a look as that is unusual.
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We now see your replacement agent online and will swap it back to your subscription. The ID will change back to 130151.
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Hi Martin,
Actually, as soon as it comes back online, it's status will turn to Active.
However, we're not seeing it communicating with us at all yet.Some of the hardware agent were sent the wrong firmware which caused them to stop communicating.
There is a really simple way to make sure it's not only running the newest firmware but to get it back online.
https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners
They key here is to use a laptop or PC that is connected only to the agent on the same network, 192.168.1.x as explained in the article.
The second thing is that the trick is to let go of the reset button just as quickly as you see the fifth blinck of the LED to set it to upload the file.
Be sure to have the file already downloaded to your PC/laptop of course.
Give me a try and let's see if we can get you back and running.
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Hi,
If the sw agent is on the same network, then there should be no problem with the agents but we suspect they need an update but since they have not been able to reach our network, then they must be part of the series of hw agents that didn't get the update.
We shared the link above that explains how to do it. It's a very simple process, just follow that. You only need a laptop with the downloaded file already copied to it.
It's fine to have them on the same network while doing this. We were just wanting to better understand the situation.
For each agent, we sent an email with an activation code so you'll have to use those codes, on the correct agent ID to activate them into your account.
Or, for each agent you're flashed the firmware on, you can let us know here and we'll look to see if it's communicating and could active it into your account from here.
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Hi,
On our end, I can confirm the following.
Not one of those agents is communicating with our network.In your case, ID 130154, 130156, 130157, 130158, 130159 were never even activated but the 130160 was active some time back but was eventually abandoned.
I think what is happening, and I'm not sure about this, is that all of them need a firmware update but since they aren't communicating with our network, we cannot send them an update.
There was one problem that affected many hardware agents a while back and that was this;
https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-ownersIf you can follow the directions in the above post, no matter what the problem is, this should take care of it. However, you'll need to find the activation emails that was sent for each one or once we hear from you here, we might be able to activate them manually for you once they are communicating.
Can you try the firmware update first? If you cannot get that going, contact the support email and we'll try to get on a call to help you.
BTW, if I can ask, why do you have them all connected to the same LAN? I assume just to get them online?
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
Gaps in Pings Graph in Dashboard
List of servers/IPs
ISP using 10. for first hops. Those are not on my local LAN.
ISP using 10. for first hops. Those are not on my local LAN.
HW Agent works fine on one LAN, fails to communicate on another. Why?
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List of servers/IPs
How do I cancel my subscription?
HW Agent works fine on one LAN, fails to communicate on another. Why?
My hardware agent has been abandoned - how do I un-abandon it?
My hardware agent has been abandoned - how do I un-abandon it?
My hardware agent has been abandoned - how do I un-abandon it?
My hardware agent has been abandoned - how do I un-abandon it?
Outages and Inactive notifications
My hardware agent has been abandoned - how do I un-abandon it?
Support for GL-MT300N-V2
Support for GL-MT300N-V2