Information and Support

Did you find the email?

Hi,

When an agent is created, an email is sent out with that information. Please check your spam box for that email.
The problem is that people no longer using the service sometimes flag emails as spam instead of just logging in and disabling them which affects others.

Hi,

If there is personal information involved that you don't want to share in public, you can contact us using the 'Reach out to us form on www.outagesio.com.

Otherwise, you're welcome to post in this forum which is for feedback.

https://support.outagesio.com/category/11/feedback-about-outagesio

Great tip for others. Thanks for sharing.

We do plan on adding SMS, it's in our long list of things to do :).

Hi and welcome to OutagesIO.

You'll notice your agent is in pre-staging status.
Pre-staging status means the agent is ready to be licensed using a subscription. Once you've done that all of the features will be enabled rather than the free reports showing now.

Pre-staging is to ensure that your agent is ready to license so that you're not paying for an agent that is not communicating properly yet.

SMS is for Enterprise members but it will be added for OutagesIO members as well, just not sure about when right now.

Hope this helps.

BTW, be sure to connect the wired Ethernet back to the LAN port on the agent then power cycle it again.

We disabled wi-fi for now to see if that will get your agent back up as a first step. Then we can figure out why the wi-fi is not working.

We doubled checked agents here and all work so what ever the problem is, it's something small.

Timing :). Ed will be back in around two hours.
If it's 131162 , I still see it in status rebooting.
It did communicate then stopped seconds later.

When Ed is back, he will try to get into a live chat with you so that you can solve this together since working in real time together will help more than messaging/posts.

Check it now, it should be fine.

Hi,

Thanks for bringing this up. It looks like a small bug, something overlooked when changing the speed test functions recently.

Let me look into it and I'm sure it'll be fixed shortly. I'll update this post when it is.

This sounds like a bug or something that development should look at. I'll mention this post and you should have a reply asap.

Hi,

Sorry for not responding. Every now and then, we don't get notifications for posts of they get lost in too many emails.

So the first thing would be to understand what are outages and disconnections. Here are some links that can help.

All can be found in this category;
https://support.outagesio.com/category/7/articles-and-services-related-posts

https://support.outagesio.com/topic/12/about-internet-outages-alerts-and-agent-statuses

https://support.outagesio.com/topic/120/about-inactive-excessive-outages-and-notifications

https://support.outagesio.com/topic/112/important-cable-and-wireless-internet-services

There are two reasons that there could be down time, IP outages and/or disconnections. IP outages are the easiest one because there is always a report.

If the agent cannot make a complete connection to a destination, it will instantly go into tracking mode. This means that there are two things that can happen.

So long as the agent was not disrupted, it will send an outage report if there was in fact an IP outage and/or it will send an Inactive if MIA for at least 30 seconds and eventually a Disconnection notice if it is MIA for at least 30 minutes.

Both of these can be disregarded if an IP outage comes in during that same time.

On the OutagesIO side, Inactive/Disconnected notifications will be set if you have those enabled as well as an outage notification if you also have that enabled. This is why you would get multiple notifications that could be confusing unless you are aware of why those are sent.

The agent will always log an IP outage since there is something to log but if it's just disconnections, there is nothing that can be logged, based on the articles above.

Note also that like all IP monitoring, software alone cannot always be 100% sure, it takes human eyes to take a deeper look. Data from any monitoring tool is used along with other factors to determine what the problems might be.

IP routes could change any moment so one ping to something remote might change routes while another might not.

However, in the case of OutagesIO, the point is to get some idea of problems on the LaN but mainly it is to monitor the ISP/Provider.

All data beyond the provider is for information only and cannot be used in any way since the only entity you could go after for problems is the local ISP.

The upper tier carriers rarely if ever respond to complaints other than the ISPs they provide services to. It would be practically impossible to get in touch with someone that will care enough to look into it.

The provider however can be motivated to do better, especially when there is correlating data from other nearby locations using OutagesIO for example that are all seeing similar problems.

So again, the key is using OutagesIO as part of your tools. It automates as much as possible to help you find potential problems. A blip here and there does not always indicate a problem, it's just the nature of Internet connectivity.

Let me know if this helps at all.

Hi,

It's odd that there is no "wireless" configuration option >on a device that should monitor wireless networks. Am >I missing something here? How should we configure it >if there is seemingly no "wireless" configuration option >on it?

Actually, we've responded to this already but lets try to get in sync here.

Maybe the confusion arises from your looking at the gl.inet information about the device? Yes, the device does have a radio but unless we further develop the firmware for this device to handle Wi-Fi and our services, it does not have such features yet. This is explained in the sales information where you purchased the agent.

The reason is that the majority of members wanted the higher speed testing and there has been no demand for Wi-Fi until this post.

As you know, there are costs associated with developing software so when we make our lists of things to work on, we have to prioritize what those things will be.

I had asked about about your mentioning wanting to monitor wi-fi networks and if you can give us some idea of how many that would be as that could help us move this to a higher priority. It is something we'll eventually add but we have to work it into the tasks lists.

That said, for now, you could connect the device to a iw-fi router using the Ethernet port and that would monitor the local wi-fi for you as you need.

We also have a new feature coming in the Windows version that lets you monitor the wi-fi adapter on the running host which is mainly used to support remote workers.

Can you tell us a little more about how you are wanting to use the service so that we can try to see where we get.

HI MaretIT,

As Ed mentioned, and he is with OutagesIO, most features found on our mt300N device are not yet enabled on the MT3000 device.

There was a demand for monitoring higher network speeds so we can out with the new device but have not yet had the time to work on additional features.

Let me look into it and see if it's something we might be able to get done in the next weeks since at the moment, it's very low on the list.

You mentioned wanting to use these so can you tell me how many you will be using, some idea so that we can figure out how to prioritize this.

Thank you.

You're welcome. Thanks for using the service and please, pass the word on. We live by word of mouth since it's impossible to outbid deep pocket ISPs and outages sites that would rather you don't find a service like ours.

Hi,

Glad to hear it's doing well and you now know what the problems were.

We do not have invoicing options other than subscriptions. We went with Paypal subscriptions because we prefer not to keep cards and other personal details on our end.

Our sister service, www,isptracker.com does have a billing capability but there is also a minimum requirement with discounts as you ramp up.

We also have a monthly flat rate cost but that's when you get into the thousands of agents. The kinds of companies that like this are those which have many remote employees they are supporting or other assets out in the field they want to monitor such as remote security systems, patient/telehealth equipment and so on.

Looks normal. Lots of ICMP blocking/limiting along the way it looks like.

So at this point, we have to assume that something on the host that the agent is running on is still blocking something.

Is there something running on the host that is a security manager or something or virus checker, something along those lines?

If you have another Windows host, you could install another agent, again, be sure you are admin when installing so that the firewall rule can be created then see if the dashboard shows that the agent is ready to be licensed.

Then please share the agent ID so we can look too.

You can test against tpw.outagesio.com, most other things may not have ICMP replies enabled.

Hi, just FYI, we'll take a look at this again on Monday and try to help out.

Yes, on consumer stuff, most times, ICMP is enabled but on business firewalls, typically, ICMP is disabled.

The any/any incoming rule should allow ICMP too. Can you check that to be sure it's any/any.