This is because your agent is not sending hops and this is due to blocked ICMP, which is weird since Pings are coming in
S
SBK
@SBK
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Posts
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Which ports to open on firewall to allow Agent to communicate? -
Speed test settings with non-symmetrical plan/service speeds -
Gaps in Pings Graph in Dashboard@mschubert
Let me highlight few things before I will dive into your agent's issue.The idea behind the "pings gaps" is to show in a graph when the pings are not reaching our receivers (our network's servers in charge of this feature).
This "not reaching" can be explained with:
- a real missing connection to our network meaning the agent becomes inactive, disconnected or abandoned, please check https://support.outagesio.com/topic/55/manage-agents-menu for further explanations of the "offline" status
- a temporary overload of local (your) or remote (our) network
- an error in the local agent associated to the multi-threading nature of the agent app
- a network outage
I do see that your agent has had 3 outages and this reflects only part of the "missing pings"
but I also see that from April 18 your connection was inactive few more times:
In your case I tend to believe it is option 1 but I have opened an internal ticket to be sure we are not in option 3 for the agent 130916.