@fardvrsgr
Hi Frances,
When you create a new agent you are supposed to follow the instructions that are taking you to the point of downloading the executable to install the software on your PC
In that page you didn't confirm that you downloaded the software so you cannot see the keys needed to continue the installation
From the agent list if you click on the link "Click to complete" you will be taken to the page where you already downloaded the file and there you can simply press YES to confirm you did download the software (assuming you have) and there you will see the keys needed to install