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Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
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  • 1 Votes
    4 Posts
    679 Views
    OutagesIO_SupportO

    The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.

    That said, let me explain how the pings work.

    The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.

    The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.

    The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.

    The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.

    The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.

    Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.

    Hope this helps to explain a little better why providing IPs would not work well.

  • 0 Votes
    1 Posts
    432 Views
    No one has replied
  • Installation on Win11Pro fails

    Unsolved Windows
    4
    1 Votes
    4 Posts
    475 Views
    OutagesIO_SupportO

    Hi,

    Did you resolve this?

  • 0 Votes
    2 Posts
    209 Views
    SBKS

    @fardvrsgr

    Hi Frances,

    When you create a new agent you are supposed to follow the instructions that are taking you to the point of downloading the executable to install the software on your PC

    In that page you didn't confirm that you downloaded the software so you cannot see the keys needed to continue the installation

    From the agent list if you click on the link "Click to complete" you will be taken to the page where you already downloaded the file and there you can simply press YES to confirm you did download the software (assuming you have) and there you will see the keys needed to install

  • I can't even get past step 1 or 2 of the Easy 3 steps

    Solved Windows
    10
    1 Votes
    10 Posts
    660 Views
    OutagesIO_SupportO

    Hi,

    Not sure how this got past us but there isn't anything that only shows the past hour but perhaps I'm not understanding the question.
    I believe the free community service shows the past 50 events, and the last four hours of pings.

    Pings are mainly just a quick way to know if something has been happening.

    Let us know if you have any more questions and apologies that this somehow got left open.

  • 0 Votes
    4 Posts
    381 Views
    OutagesIO_SupportO

    If you don't see an outage report, it's because it's not an IP problem, it's something else. That could be anything from signals levels to bad cable.

    This can help to explain.
    About Internet outages, alerts and agent statuses