Give some time since if the agent is not even able to get its IP then we must see which solution will work better

One thing that might help, can you use a 2amp power supply, just to be safe.

Thanks so much for fixing it! Everything is fully operational again and the subscription access is showing.

@SBK Yes. Connected to WeLink and working well! It also came back to working well state after enabling IPV6 in Eero router to check that (07 Feb 0814 CST, which caused router reboot). So, it seems like you have found a way to overcome whatever WeLink was doing differently than other ISPs (at least at this installation), or perhaps WeLink corrected something on their end (they did not tell me about any change, but they usually don't)

You're very welcome and thanks for bringing it up.

Did the reply help you to know why the settings are as they are? Just wondering if I should close this.

Yes, ping times are affected by which hops they flow through. We always wanted a more 'real world' result for pings so wanted those to go through many switches getting to our network. We just needed a reliable destination. It didn't matter where or what, so long as the agents algorithm was able to build up averages from which it would recognize latency changes. We've tested using closer (to the agent) destinations but it's never 'real world' like. We keep testing this to see how we can improve it. Thanks very much for bringing this up. We're looking into the other things too.

Kind of... I swapped it over to a switch that provides access to that same vlan subnet, and it was able to obtain an address that way. It doesn't seem to like being told what vlan to be a part of at the router interface. Still a mystery, but at least I've got a work around. Thanks again for your help in troubleshooting!

Did you find the email?

Hi Ed. Yes. I can see your messages now here.

Working now. Thank you!

I have made a tiny change in the logic Please let me know if the following outages are correctly identified The hops looks better now for both agents

Hi, yes, there is a delete option under Manage in that agent dashboard. Glad this was solved and thinks for using OutagesIO.

Thank you for the assist in regards to all of this. We are sorted and closed. :)

Were you able to resolve this? We're happy to help if you still need help.

Hi, If this has not been solved yet, we can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

Hi, We can get your agent/s back up within a few minutes. Please see this post. https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

Great. Please keep this in mind if you add/remove agents. Glad it's working now.

BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.