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OutagesIO features, agent or service questions

Ask how a feature works, how agents work, anything related to non specific agent platforms
133 Topics 1.1k Posts
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.
  • No wifi config option on wifi device

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    SBKS

    https://www.outagesio.com/product/agent-with-2-5gbps-port/
    In the link above I found this reference about the extra features: "Note that at this time, extra features such as camera/snapshots, built-in DNS server, Remote Access Service and Wireless monitoring are not available on this model. These features will be automatically rolled out to this agent in the future."
    I know we are working to deliver all the functionalities also to this model but at the moment I have no ETA for it.

    MT-300-V2 models have the ability to switch between wired and wireless connectivity and also to act as an access point.

    When you refer to "the ability to monitor wifi networks" are you referring to something like this?
    image.png

  • 1 Votes
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    SBKS

    I have made a tiny change in the logic
    Please let me know if the following outages are correctly identified
    The hops looks better now for both agents

  • Two Agents with one license

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    OutagesIO_SupportO

    Hi, yes, there is a delete option under Manage in that agent dashboard.

    Glad this was solved and thinks for using OutagesIO.

  • Clean up for my account

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    J

    Thank you for the assist in regards to all of this. We are sorted and closed. :)

  • This topic is deleted!

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  • 0 Votes
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    OutagesIO_SupportO

    Were you able to resolve this? We're happy to help if you still need help.

  • Support for GL-MT300N-V2

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    OutagesIO_SupportO

    Hi,

    If this has not been solved yet, we can get your agent/s back up within a few minutes. Please see this post.
    https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

  • 0 Votes
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    OutagesIO_SupportO

    Hi,

    We can get your agent/s back up within a few minutes. Please see this post.
    https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

  • ISP using 10. for first hops. Those are not on my local LAN.

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    OutagesIO_SupportO

    Great. Please keep this in mind if you add/remove agents.

    Glad it's working now.

  • Gaps in Pings Graph in Dashboard

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    OutagesIO_SupportO

    BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.

  • List of servers/IPs

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    OutagesIO_SupportO

    The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.

    That said, let me explain how the pings work.

    The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.

    The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.

    The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.

    The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.

    The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.

    Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.

    Hope this helps to explain a little better why providing IPs would not work well.

  • 0 Votes
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    SBKS

    Hi Marc,

    The value is intended always for the download speed which is usually higher or equal to upload.
    Also the percentage, right below, is intended for download only even if the results are including also upload and latency.

  • 0 Votes
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  • How do I cancel my subscription?

    Moved Solved
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    OutagesIO_SupportO

    Hi,

    Our subscriptions use the Paypal service as we prefer not to keep any financial information on our site for better member protection.

    If you want to cancel, you just log into your account on Paypal, find your subscription using the ID for OutagesIO then cancel any time.

    Hope this helps.

  • 0 Votes
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  • 1 Votes
    10 Posts
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    OutagesIO_SupportO

    Your agent is now in Extended mode so once you get it back online, it should be fine but remember that you canceled your subscription so at the end of the month, it will fall back into Prestaging. At that point, you can renew or just leave it until you want to use it again.

    Prestaging is when you're getting your agent ready for a subscription.
    There's no point in purchasing a subscription until your agent is properly communicating.

    It's a way to make sure people don't waste their time and money buying a sub for an agent that's not correctly communicating yet.

    It's not really a bug but a logic thing that we thought we solved :).

  • Outages and Inactive notifications

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    OutagesIO_SupportO

    We now see your replacement agent online and will swap it back to your subscription. The ID will change back to 130151.

  • My Account has been Disabled :(

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    S

    Thanks for the information

  • Notifications page missing?

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    S

    Thanks for the info

  • 0 Votes
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    OutagesIO_SupportO

    I'm not sure if you've already done this since this post was not updated but the latest version is now;

    SCRIPT_VERSION="2023-1-26_1050_Phoenix_TZ

    And you can download it here;
    https://downloads.echonets.com/scripts/starter.sh

    Just kill the otm process (as explained above) if it's running, then start over using the new version of the starter. The starter itself will now tell you when there is a new version.