How do I restart disconnected hardware agent? previous posts re this question are not helpful for me.
jwladd
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Posts
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How do I restart disconnected hardware agent? -
major service provide outage not reported by my agentOK glad to help.
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major service provide outage not reported by my agentThanks for the update. Take your time to get the information you need. You guys are the best in terms of response to customer inquiries.
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major service provide outage not reported by my agentI mentioned the emails from the provider as evidence that the problem was a provider problem, not internal or beyond. I am in residence where the hardware agent is installed. I observed firsthand that we had no internet service from ~10pm - ~5am local time. The record of pings for the "last 48 hours" shows only pings for the 7 hours from ~5:30-12:22 today (July23). We were online on July 22 until ~10pm. Why don't those pings show up on the historical record? Why no notifications?
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major service provide outage not reported by my agentMy internet service was down for several hours last night. this was due to provider problems as evidenced by email received from provider once service was restored. My dashboard shows no indication of this outage. I haven't received any notifications from outagesio.com. My hardware agent is 129676
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day-long outage not recordedI notice that after setting email alerts to ON and then navigating away from the Notifications page, when I return to the Notifications page the email alerts have been turned off. I am uncertain that the email alerts are on after I log out of the dashboard.
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day-long outage not recordedI see that on receiving an email alert that after resetting there is a third step of turning on email alerts. As explained somewhere in this thread, the email alerts are turned off after the third alert is sent to avoid excessive, redundant? notifications.
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day-long outage not recordedI didn't realize I was to acknowledge an alert. I see that once I acknowledge an alert, I need to then do a reset. It all makes sense as I learn more. thanks for your awesome support.
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day-long outage not recordedThank you for your thoughtful response! I will study it and possibly respond with more questions. For the moment my only question is why the historical record of inactive/disconnected that I find on my dashboard is different from the historical record of inactive/disconnected that you record on the back end?
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day-long outage not recordedI'll be away for the rest of today, but will resume conversation on Sunday. Thanks for your time.
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day-long outage not recordedThanks for your patience. Let's start by getting me to understand your back end log. Does this log indicate no communication between Arizona and my agent from 5/13 22:15 to 5/15 23:01?.
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day-long outage not recordedWhat I want to monitor is my internet connectivity at a remote site. It's important to know whether the cause is local or my provider, but the first order question is "Is my remote site connected to the internet?" I thought that was the point of your hardware agent. The back end logs available to you see to be different from the front end logs available to me. I guess I am misunderstanding the system.
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day-long outage not recordedAlso, as I noted in my initial post in this thread, I am fairly certain that I my Google IoTs were offline for a couple of days. If I understand correctly the log info that you just sent me, my internet service was out from 5/13 22:15 to 5/15 23:01; however the historical log of outages that I have shows short outages on 5/14 that implies internet connectivity on most of 5/14.
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day-long outage not recordedI can't see emails older than a month if they were in Span or Trash. Let's assume that I had email notifications set wrong during the time period May 14-May 16, so let's ignore the email question for the time being. However, I don't see the inactive events on my dashboard that you find in your logs.
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day-long outage not recordedagent # 129676 out from ~ 5/14 1:12 until ~ 5/16 3:24
When I look at the historical record for this time period, nothing shows up. -
day-long outage not recorded@OutagesIO_Support
Maybe I didn't have notifications set up properly on the dashboard, but I never received a notification about an inactive agent or disconnected agent. Possibly a notification was not in my primary Google inbox. what would be the sender's email address? I could use that to search my email. -
day-long outage not recorded@OutagesIO_Support
regarding long (hours to days) periods of no communication between hardware agent and Arizona, my guess is that I needed to reboot my router or modem. I can't do this remotely if there is no internet connection. You might consider having the hardware agent toggle your plug off then on automatically if no communication after some threshold of time - 15 minutes? -
day-long outage not recorded@OutagesIO_Support
I would have thought that for any period greater than some threshold (a few minutes?) that the agent did not communicate with the home base (your server) would be logged as an outage. Long outages (hours to days) are the most important from my perspective. I am puzzled as to why this is a new situation for you. I will be interested, to say the least, in your response once you have thought about it a bit. -
day-long outage not recordedadding to my previous post: On checking the dashboard bar graph of recent outages, I see that, as usual, there are many short (a few seconds) outages throughout most days; however, there is a gap of no outages from 1:10 on 5/24 to 3:24 on 5/16. This is the period of continuous outage. Why doesn't this large outage show up more conspicuously than the multi-second outages?
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day-long outage not recordedI am confident that my internet service at a remote site was down for a day or more; however, once service was restored my hardware agent does not seem to record this outage at all. I am confident that my internet was down because my remote Google thermostat and camera reported that they had been down for a day or more.