Information and Support

@jwladd
As far as I can see your agent ID 129676 is correctly working

Can you please, share anyway what was happening at the time of this post ?

OK glad to help.

After 3 emails have been sent out the system automatically disable that option to avoid sending too much of them
That value has been set based on the past experiences we had with other customers

There is a chance we will re-evaluate how that is working for consumers (enterprise user have a different setting)

Hi,

The agent service should automatically start and stop when the PC comes up or goes down.

Have you looked at the service to make sure it's running? It's called Echo Networks Service.

When you installed, you were sure to be doing so as Administrator?

Hi,

I'm assuming you didn't notice the mention in the purchase page. These agents have 100Mbps ports so with our app running on it, it would max out below 100Mbps.

The point of the speed test isn't really to see if you can max out the connection but to see if you have a usable amount of bandwidth.

For example, even with a 100Mbps max, if you were seeing 5 or 10Mbps for example, you would know there is something really wrong.

Hope this helps.

Hi,

Not much we can do about the buttons, it comes with the hardware. Most little devices like these have them, it's just a matter of programming.

The activation email was sent on the day that the agent was prepared, It's probably in your junk box but the one we re-sent earlier today made it which is good.

All worked out after all, it's all that matters.

Hopefully, the service helps you to find problems you might be having.

Feel free to ask for help or clarification any time.

They don't include any when we order them either. We used to provide them but most people have dozens of old USB power supplies laying around.

Any 5v 1amp will do.

Example;

USB wall plug from ebay

Probably bags of them at the local Goodwill :).