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Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Agent Disconnected

Scheduled Pinned Locked Moved Windows
windows 11agent wont startagent
2 Posts 2 Posters 505 Views
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  • M Offline
    M Offline
    MarkLFT
    wrote on last edited by
    #1

    Agent has been running fine for weeks, then this morning I start to receive error messages that the Agent is Disconnected. On checking the Windows Event Log I see the following errors.

    Application: UpdateCredentials.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Net.WebException
    at System.Net.WebClient.UploadValues(System.Uri, System.String, System.Collections.Specialized.NameValueCollection)
    at UpdateCredentials.Program.ChangeUsernameAndPasswordOnServer(System.String, System.String)
    at UpdateCredentials.Program.UpdateUsernameAndPasswordOnServer(System.String, System.String)
    at UpdateCredentials.Program.main(System.String[])
    at UpdateCredentials.Program.Main(System.String[])

    and

    Faulting application name: UpdateCredentials.exe, version: 1.80.0.2303, time stamp: 0xcdd86c54
    Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
    Exception code: 0xe0434352
    Fault offset: 0x000000000006567c
    Faulting process ID: 0x0x6DF4
    Faulting application start time: 0x0x1DA3DF9D849AC43
    Faulting application path: C:\Program Files\Echo Networks Service\UpdateCredentials.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report ID: 0b82a94a-c01f-43c4-9afb-40ae72509d8f
    Faulting package full name:
    Faulting package-relative application ID:

    Can you tell me the cause of this and how to resolve it.

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    • SBKS Offline
      SBKS Offline
      SBK
      wrote on last edited by
      #2

      Sorry for not answering to this before! :-(
      Please share your agent ID so I can take a look at it

      Ed (K.)
      Development Team

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