Information and Support

If the agent you are referring to is the 131152, all is fine but the other three (131099, 131106, 131151) they are not communicating properly since hops are not coming in for them

I have made a tiny change in the logic
Please let me know if the following outages are correctly identified
The hops looks better now for both agents

Hi, yes, there is a delete option under Manage in that agent dashboard.

Glad this was solved and thinks for using OutagesIO.

Thank you for the assist in regards to all of this. We are sorted and closed. :)

If it's s different topic, best to start a new one otherwise, it gets lost in the thread. If you don't mind :).

No problem, glad it worked because sometimes, we can't do it :).

Were you able to resolve this? We're happy to help if you still need help.

Hi,

If this has not been solved yet, we can get your agent/s back up within a few minutes. Please see this post.
https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

Hi,

We can get your agent/s back up within a few minutes. Please see this post.
https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners/4

Great. Please keep this in mind if you add/remove agents.

Glad it's working now.

Hi,

Do you have this working now?

BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.

The problem with using or posting IPs is that they can and do change so posting those publicly ends up being stale information at some point that some people would use only to find that nothing works.

That said, let me explain how the pings work.

The pings are set from source to destination. It doesn't matter what the destination is so long as it's consistent.

The agent is not providing you pings to anything specific or meaningful to the user, it's using those to recognize if ping times are changing.

The agent runs a set of pings, averaging those every minute then sending them to the network, mostly used as a visual piece of data showing when events may or did happen.

The agent algorithm monitors for changes from what it has last re-calculated as average to x percentage difference. If that difference appears to be higher than average, then this triggers other tests such as a short speed test which can in turn trigger a full speed test if enabled.

The point of the service is not to monitor the Internet but the provider so we're just using a target that is beyond the provider as a destination.

Now, on the other hand, if you were a business customer with us, and you needed certain custom things specific to your environment, we would work with you for what ever you need because we would be communicating regularly so if we had to make changes and those could affect you, we would have a contact person to reach out to or that would know about the changes.

Hope this helps to explain a little better why providing IPs would not work well.

Hi Marc,

The value is intended always for the download speed which is usually higher or equal to upload.
Also the percentage, right below, is intended for download only even if the results are including also upload and latency.

Hi,

For almost ten years, a free version of the reports were available but two things happened to eventually have to go paid only.

First, our costs have gone up in every direction so offering the service for free is no longer sustainable. We are constantly maintaining, updating, and developing and offering the service at no cost is simply not possible anymore.
However, we do our best to make it very low cost. If $5.95 saves you even one hour of troubleshooting in one month, it's been paid for.

Second, we had a large base of free members but 99% of those members never interacted with us no matter how much we tried to get input and feedback.

Not getting any feedback makes it hard to improve, fix problems, and more importantly, hard to know what we should focus on and put more effort into.

Free services are often abused and are mostly offered by companies that have big investors behind them, willing to lose money to gain a user base. We don't have investors, we're a small company wanting to earn our keep by offering good services that people find useful.

I hope this helps to answer your question, and we hope you'll find OutagesIO useful too.

Hi,

Our subscriptions use the Paypal service as we prefer not to keep any financial information on our site for better member protection.

If you want to cancel, you just log into your account on Paypal, find your subscription using the ID for OutagesIO then cancel any time.

Hope this helps.