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Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
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  • Free Internet troubleshooting agent for ARM based devices. Raspberry 3A, 3B+ and others. OutagesIO finds connectivity issues, gives you hard facts.
    9 Topics
    117 Posts

    @kasper1985 said in Can't install agent on raspberry pi 3B+:

    bad/illegal format or missing URL


    Can you review this post and see if the information helps to solve your issue.

  • Free Internet troubleshooting agent for Centos, Ubuntu and others. OutagesIO automatically finds connectivity issues and gives you hard facts.
    12 Topics
    121 Posts

    I checked everything.
    It seems I had the wrong keys.
    Now works
    Thanks for your time

  • Free Internet troubleshooting agent for Windows 7, 8 and 10\. OutagesIO automatically finds connectivity issues and gives you hard facts.
    33 Topics
    433 Posts


    Good morning...

    My HW Agent (#130432) and SW Agent (#130431) are both reporting outages incorrectly. They are reporting a planned outage, due to my ISP (Comcast) performing repairs to the incoming connection to my building, as a LAN outage. This outage was an ISP outage due to no modem connection coming into my building.

    The SW Agent is running on one of my servers, and the HW Agent is plugged into a network port of a Cisco switch. Both are giving the same alert as a LAN related outage.

    Again, this was a planned network outage, as my ISP (Comcast) was making repairs to the lines serving my building, and the technician advised our incoming connection would be down for several minutes during the repair.

    I was wondering if this is a configuration issue on my end? Any advice or assistance would be appreciated.

    Thank you!

  • Ask how a feature works, how agents work, anything related to non specific agent platforms
    110 Topics
    854 Posts

    That seems possible.
    A future update could add motion sensing so that if the device disconnected from the Internet, a snapshot could be taken or a series.

  • Ask about our IoT devices or get help if you already purchased

    1 Topics
    1 Posts

    We aren't fans of having our every move profiled. When it comes to buying nifty new IoT hardware then having to install one or more apps from unknown manufacturers, we really cringe. In fact, we'll often even send the hardware back. But we love the idea behind IoT and smart home technology, so we started looking at ways we could integrate it into OutagesIO.

    We spent some time working with equipment we thought would be useful to us, and hopefully to you. We discovered each manufacturer really wants you to use their app. They aren't thrilled about anyone wanting to convert their hardware to a different way of accessing it and rarely provide any helpful information. Sometimes the devices we ordered were slightly different builds, so what worked on one version didn’t always work on the other. But we are persistent and eventually figured it out.

    OutagesIO smart hardware
    We are developing a range of secure, smart devices that require no learning curve, provide remote control through your OutagesIO dashboard and of course, local access in case your Internet is down. Our first products are individually controllable power outlets, power strips and relays. We’ll add more items as we keep figuring out ways around the apps.
    alt text

    Do you really know what the apps you install are sharing?
    One of the biggest reasons we started this project was we were tired of installing an app for everything we wanted to use. The apps are usually tied to a social media account, and use this info to show ads based on our user profiles as a way to pay for the “free” app needed to use their product. We just wanted to turn on some lights and a few pieces of hardware around the office, not share all of our personal data with Big Tech.

    We've done all the hard work
    We have spent months coding in the background to integrate smart hardware controls into OutagesIO with a primary goal of making it as easy to use as possible.

    The best part, no apps to install. Simply order the hardware, plug it in, set your WiFi and you'll have local controls and the ability to remotely control it from your OutagesIO dashboard.

    Open-source mobile apps
    If you really want to control your devices using your mobile, we will be sharing notes and information on how you can do so using safer open-source apps. We'll suggest apps maintained by an open-source development community that isn't tied to big tech and is usually anti-profiling.

    No spying, no turning on your mic or camera or GPS and all those things you would normally have to agree to just to use something. We will identify the ones we believe are profiling-free, then you can decide if you want to install it or continue to use the OutagesIO control panel.

    Simple, non-profiling agreement
    Our user agreement for our hardware and software agents are simple and there's never any profiling, whether you add on IoT devices or not.

    Our devices are secure. Someone driving by scanning for vulnerable hardware will not see these. They will have an open port for you to connect it to your WiFi when you first receive it then will not advertise themselves or expose WiFi details.

    Still want to read more? Here’s info on our latest offerings:
    Smart home automation without invasive apps

    Click on the IoT Pricing page to order.

  • 0 Votes
    2 Posts


    Thanks for posting your question.

    Here is what I see and with more information maybe we can figure out what is going on.

    New Agents become inactive, 2 still active, 4 total.png

    First, we need to eliminate 128292 because it isn't properly installed.
    From what I can see it looks like it was working, then you re-installed it and that installation never completed.
    What ever machine you installed this one on, you will need to make sure there aren't two agents installed on that same machine because we have seen cases where this can happen. If you have two, just remove both from the PC then use the re-install function in the agent's dashboard to re-install it.

    Next, I notice that all of these agents are in the Philippines which is fine but I see them all at the same address, all using the same provider. Is it safe for me to assume that you are trying to use OutagesIO to not only monitor the Internet service but also different LAN segments? Meaning, perhaps you have an agent installed on different floors and each as its our routing switch.

    Next, I need to understand what you mean by 'active' agents. Agents only go into another status based on if they can reach the OutagesIO network or not. As long as the agent software is running on the PC, does have the correct firewall rules, then it should be able to run normally.
    As you mention, those things are fine on the PC but it sounds like there is something else on the network that might be preventing some of the agents from communicating correctly.

    If you search for 'statuses' or 'inactive' on this support site, you'll find several explanations of what the different statuses mean.

    In the most basic sense, Inactive means the agent wasn't able to reach the OutagesIO network for around 20 seconds or more. If you see Disconnected, this means it's been at least a half hour.

    If all of these agents are on the same network, then you'll see different things potentially. Until I know more about how you are using all four and why they are in the same building, I'll have to wait to continue.