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Let me try to summarize what I see and lets check together if there is a clear explanation.
Lets start with the inventory:
128389, SW agent (Win 10 Pro), OTM version 1.69.2106
128316, SW agent (Win 10 Enterprise), OTM version 1.69.2106
128309, SW agent (Win 10 Pro), OTM version 1.69.2106
128313, HW agent (GLinet MT300N-V2), OTM version 1.67.2104
Upload testing + Latency evaluation is available only from version 1.68.2105 and on the HW version we are still testing so this explains why you are not seeing the uploads on the HW agent: as soon as the testing period is over we will release the latest version and your agent will upgrade automatically.
As far as I can see:
agent 128309 was able to send proper download/upload/latency from Sep 20th when the version 2106 was installed
agent 128316 was able to send proper download/upload/latency from Sep 11th when speed-test was enabled
agent 128389 seems to be the tricky one since it started from yday right after 3 am
The only thing we noticed is that some old Windows 10 builds were blocking some features of the OTM (the software that does the monitoring) and maybe (it is just an assumption) that pc/server was updated to the latest build.
Can you please double check that so I can have a better understanding of this weird behavior?
We LOVE hearing how you are or have used OutagesIO to solve Internet issues.
Thanks for the clarification.
Our agent doesn't have the capability to know about any other devices on your network because it doesn't have access to anything and is likely connected to a switch which doesn't allow devices to see each others traffic. It acts as just another connected item on your network.
However, it's what you don't see that can give you leads on what might be going on.
The agent cannot monitor your modem or wireless signals but if you are seeing disconnections (Inactive) on a regular basis and if other devices on your network seem to lose Internet access, this might tell you something.
You can isolate these things as the agent will always report IP outages because this is something it can track. No matter how long the outage is, so long as the agent has power and is kept running, it will send its report as soon as it regains Internet access. If you don't see an outage report after being disconnected from the Internet, and especially if you were able to see the agent in 'Inactive' status (Using a mobile or another network), it very likely means the problem was not IP related but something else.
That could be anything from a bad cable to signal levels but if you know the problem is not IP outage related, it gives you a bit more to work with.
To know if these signal problems go beyond your own location, you could have a neighbor install and agent too and if you both see Inactive events around the same times, it tells you that it's more than likely the provider, something up the street and not your own location.
I hope this explanation make sense to you and is helpful.
Here is what I see and with more information maybe we can figure out what is going on.
New Agents become inactive, 2 still active, 4 total.png
First, we need to eliminate 128292 because it isn't properly installed.
From what I can see it looks like it was working, then you re-installed it and that installation never completed.
What ever machine you installed this one on, you will need to make sure there aren't two agents installed on that same machine because we have seen cases where this can happen. If you have two, just remove both from the PC then use the re-install function in the agent's dashboard to re-install it.
Next, I notice that all of these agents are in the Philippines which is fine but I see them all at the same address, all using the same provider. Is it safe for me to assume that you are trying to use OutagesIO to not only monitor the Internet service but also different LAN segments? Meaning, perhaps you have an agent installed on different floors and each as its our routing switch.
Next, I need to understand what you mean by 'active' agents. Agents only go into another status based on if they can reach the OutagesIO network or not. As long as the agent software is running on the PC, does have the correct firewall rules, then it should be able to run normally.
As you mention, those things are fine on the PC but it sounds like there is something else on the network that might be preventing some of the agents from communicating correctly.
If you search for 'statuses' or 'inactive' on this support site, you'll find several explanations of what the different statuses mean.
In the most basic sense, Inactive means the agent wasn't able to reach the OutagesIO network for around 20 seconds or more. If you see Disconnected, this means it's been at least a half hour.
If all of these agents are on the same network, then you'll see different things potentially. Until I know more about how you are using all four and why they are in the same building, I'll have to wait to continue.