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Notice: Community reports replaced by Prestaging dashboard Dec 15, 2023
  • 89 Topics
    105 Posts


    I'm sorry that you've not been able to do this.

    You mentioned going this route so I assume you mean sending it back so we can fix it then send it back to you?

    You can send the unit to;
    OutagesIO, 442 Miller Valley Rd, unit 12454, Prescott, AZ 86304.

    Please be sure to use the contact form on to let us know you've sent it;

    Include your shipper name, address, and the agent ID that this currently has. This will allow us to reassociate your existing data with the replacement agent so that you do not lose any historical information.

    Also, please be sure to provide us with the tracking number and return information. As soon as we receive it, we'll update it, and get it back on its way to you using priority email the next day.

  • Are Internet problems in your local network or with your Internet provider? Don’t waste countless hours, let Outages help! Shows issues with YOUR Internet connection AND neighborhood. Gives you hard FACTS on what’s REALLY happening, reported or not.

    183 Topics
    2k Posts

    Oh good, just a mixup. Glad to hear it and all should be fine now.
    I believe a credit is coming your way shortly for the downgrading too.

    Thank so much for your patience. I hope everything goes well from this point on.