Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
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  • 89 Topics
    105 Posts

    Hi,

    I'm sorry that you've not been able to do this.

    You mentioned going this route so I assume you mean sending it back so we can fix it then send it back to you?

    You can send the unit to;
    OutagesIO, 442 Miller Valley Rd, unit 12454, Prescott, AZ 86304.

    Please be sure to use the contact form on www.outagesio.com to let us know you've sent it;

    Include your shipper name, address, and the agent ID that this currently has. This will allow us to reassociate your existing data with the replacement agent so that you do not lose any historical information.

    Also, please be sure to provide us with the tracking number and return information. As soon as we receive it, we'll update it, and get it back on its way to you using priority email the next day.

  • Are Internet problems in your local network or with your Internet provider? Don’t waste countless hours, let Outages help! Shows issues with YOUR Internet connection AND neighborhood. Gives you hard FACTS on what’s REALLY happening, reported or not.

    184 Topics
    2k Posts

    Hi,

    On our end, I can confirm the following.
    Not one of those agents is communicating with our network.

    In your case, ID 130154, 130156, 130157, 130158, 130159 were never even activated but the 130160 was active some time back but was eventually abandoned.

    I think what is happening, and I'm not sure about this, is that all of them need a firmware update but since they aren't communicating with our network, we cannot send them an update.

    There was one problem that affected many hardware agents a while back and that was this;
    https://support.outagesio.com/topic/295/urgent-yellow-hardware-agent-owners

    If you can follow the directions in the above post, no matter what the problem is, this should take care of it. However, you'll need to find the activation emails that was sent for each one or once we hear from you here, we might be able to activate them manually for you once they are communicating.

    Can you try the firmware update first? If you cannot get that going, contact the support email and we'll try to get on a call to help you.

    BTW, if I can ask, why do you have them all connected to the same LAN? I assume just to get them online?