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    membership / purchases do not show the hardware agent nor my year subscription

    Solved OutagesIO features, agent or service questions
    4
    1 Votes
    4 Posts
    387 Views
    OutagesIO_SupportO

    Hi,

    When you order hardware from the main site, it doesn't show in the app site because the app site doesn't have the same paypal coding.

    The hardware agent is a one time purchase and can be used with either the free Community reports or Extended.

    If it's ordered as a bundle, the hardware and the reports are sold as a package deal from the main site. The hardware is manually prepared, shipped and then bundle time is then added to the agent ID.

    Once you activate the agent, the Extended reports will start.

    I'm not sure if this is helping to explain but if not, please add more information and we'll try to further explain.