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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    membership / purchases do not show the hardware agent nor my year subscription

    OutagesIO features, agent or service questions
    subscription membership agent
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    • D
      dltwyman last edited by

      https://app.outagesio.com/user/membership purchases do not show the hardware agent I bought and installed nor my year subscription . dashboard is there , and shows "extended" and seems to be working.

      I purchased it through my account online. Should I be worried about this ? thank you dt

      Screenshot 2022-07-14 7.47.13 AM.png

      agent id 129276

      Screenshot 2022-07-14 7.45.33 AM.png

      1 Reply Last reply Reply Quote 1
      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by

        Hi,

        Seems you found something we have to look into.
        Report upgrades are done on the application site (app.outagesio.com) but hardware purchases are done on the www.outagesio.com site.

        On the www, we use a paypal software package that allows us to automatically calculate the shipping but that code doesn't work and is not available on the app software that we're using.

        Thanks for pointing this out. I'll bring it up as something we need to add when a hardware agent is prepared for shipping.

        Thank you for using OutagesIO and hope it helps you find the problems you might be experiencing.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

        1 Reply Last reply Reply Quote 1
        • J
          jwladd last edited by

          I have the same question.

          1 Reply Last reply Reply Quote 0
          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            Hi,

            When you order hardware from the main site, it doesn't show in the app site because the app site doesn't have the same paypal coding.

            The hardware agent is a one time purchase and can be used with either the free Community reports or Extended.

            If it's ordered as a bundle, the hardware and the reports are sold as a package deal from the main site. The hardware is manually prepared, shipped and then bundle time is then added to the agent ID.

            Once you activate the agent, the Extended reports will start.

            I'm not sure if this is helping to explain but if not, please add more information and we'll try to further explain.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            1 Reply Last reply Reply Quote 0
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