Important subscription update starting Dec 15, 2023

[KelAuth]

Notice to our valued members

To offer all members a feature-rich experience, we're transitioning our Community reports into a staging view.

The change is that the Community reports as you see them now will no longer be in this view. Instead, the page will become the staging view, to ensure that an agent is configured, ready to communicate, and therefore ready to be licensed.

Licensing means upgrading to our Extended reports with a subscription, unlocking all the features designed to elevate your experience.

Why the Change?

We're committed to continuously improving and adapting to meet our customers demands.

Our Community view does not provide all of what OutagesIO can do for you while our Extended reports have everything we offer. We would prefer that all of the work we put into this service be seen and available to everyone.

We find that many people use the service to solve their problems and then leave without providing us any feedback whatsoever. Feedback and input is what we thrive on and need to continue improving our services.

In addition, our costs keep going up, and providing a free community version at this time is no longer possible. This is something we will review in the future as we have always wanted to offer a free version of our services to help consumers.

This evolution reflects our dedication to delivering top-tier service and sustainable growth, benefiting our members.

What This Means for You

More features, more value: With our subscription model, you'll gain access to advanced tools and reports, making troubleshooting a breeze, including automated speed testing.

A commitment to quality

Your subscription supports ongoing enhancements and ensures we can keep delivering the high-quality service you deserve.

New Pricing, Same Exceptional Service

Our adjusted pricing will become $5.95/month, a small change for a big upgrade in service and features that remain below our previous rate.

Subscriptions will be grandfathered

Any new subscriptions started before the pricing change of Dec 15th, 2023, will continue at the $4.00 rate until canceled by the member. When the pricing changes, all new agent subscriptions will be at the new pricing.

Your subscription is an investment in a hassle-free, effective solution that saves you time and frustration by automating what can be a time-consuming task, monitoring your Internet and provider for performance data.

Subscriptions help us to support members, improve, and add features in an economy where we have seen practically all of our costs going up, some, multiple times.

We're excited to make these changes and we hope you will be also.

Warm regards,
OutagesIO Support Team