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OutagesIO installation error
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Hi,
To prevent spammers from going crazy, we moderate the first post. You'll be able to attach now that you've been approved.
The installer should uninstall but we prefer to let people know that they should check because in some cases, it wasn't able to. There are endless combinations of software that can be installed on any PC so anything could happen, and does :).
Install fails with this error 0x80070666.
The problem seems to be related to Windows VC version/s installed. I think you'll have to post this in the Microsoft forums because it appears to be an MS problem.
Not trying to pass the buck, just trying to help because I don't know and there are no developers on hand right now.
I found this if it helps at all.
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OK, I made some progress. Based on what you said and several other things, I decided to uninstall all the various versions of the Visual C++ Redistributable for 2015 and later. Then the installation of outagesio proceeded further but got another error, 0x80070643, which is a problem with .NET Framework. .NET Framework is built into Windows 10, so I can't just uninstall it. I did turn it off, but that made no difference.
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Glad to hear you're making some progress.
I don't want to cause you any more confusion but let me share something.
Earlier this year, we put out a version of the agent which would not run on any Windows version unless people installed VC_redist.14.23.27820.0.x64.zip
Microsoft had made some changes where we were not yet able to include everything needed in the installation package.
Once they installed this, things seemed to work. According to the Windows developer, this file was/is no longer needed with the current version of the agent for Windows.
However, I just wonder if for some reason, this is what you need.
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Well, I'll give it a try, but I don't have high hopes. That version of the Visual C++ Redistributable (14.23.27820.0.x64) is the one that is supposed to support Visual C++ 2015, 2017, and 2019. I had it installed, but it was one of those I removed to get past the first error. I probably had some others installed too, so that might make a difference. But I had seemed to be past the Visual C++ problem and into a different .NET problem.
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Well, I'll give it a try, but I don't have high hopes. That version of the Visual C++ Redistributable (14.23.27820.0.x64) is the one that is supposed to support Visual C++ 2015, 2017, and 2019. I had it installed, but it was one of those I removed to get past the first error. I probably had some others installed too, so that might make a difference. But I had seemed to be past the Visual C++ problem and into a different .NET problem.
The above was from 8 hours ago before Firefox began giving me trouble. I did try uninstalling the file that I had and installed yours. As I expected, it made no difference. I got the same error. Googling the error code turned up a few suggested fixes. I haven't had a chance to try them yet.
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I'm sorry to read that you are still experiencing problems. I hope we'll have someone on staff to handle MS related questions in the future.
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Do I understand correctly that you are saying that no one will be able to consider my problem until some time in the indefinite future when your company might hire someone with the necessary knowledge? If so, that's really amazing for a company with a product that supposedly runs on Windows. If not, then please explain what you do mean.
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We have a developer that works on the agent when needed. We do not have this person on as full time staff.
Other than some code we'd like to remove to optimize the agent, it works perfectly and having someone full time for this would not be cost efficient.
Your case is rare considering how often the agent is installed on Windows on a daily basis. The problems are usually never the agent itself but something on the PC being installed on. For example, if you have another PC, you could try installing on that one and chances are good that it will work just fine.
It's impossible to know all of the combinations of software out there and in this situation, it does not seem to be the installer itself. I will reach out to the dev but it will take some time to get a reply because he is now busy on a very large project.
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It's certainly possible as I do have a lot of stuff on my machine. Here's a list of Microsoft things I had installed:
Microsoft .NET Execution Environment (DNX) 1-rc1 (x64) for .NET Core
Microsoft .NET Execution Environment (DNX) 1-rc1 (x64) for .NET Framework 4.6
Microsoft .NET Version Manager (x64) 1.0.0-rc1
Microsoft Access database engine 2010 (English)
Microsoft ASP.NET 5 RC1 Update 1
Microsoft ASP.NET MVC 2
Microsoft ASP.NET MVC 4 Runtime
Microsoft Deployment Toolkit (6.3.8450.1000)
Microsoft Expression Web 4
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Office 365 - en-us
Microsoft Office 365 ProPlus - en-us
Microsoft SQL Server Compact 4.0 x64 ENU
Microsoft Support and Recovery Assistant for Office 365
Microsoft Teams
Microsoft VC++ redistributables repacked.
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual Studio Code
Microsoft Visual Studio Code (User)
Microsoft Web Platform Installer 5.0
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Localization Component
Windows Assessment and Deployment Kit - Windows 10
Windows Assessment and Deployment Kit for Windows 8.1
Windows Assessment and Deployment Kit Windows Preinstallation Environment Add-ons - Windows 10
Windows Deployment Customizations
Windows Deployment Customizations
Windows Deployment Tools
Windows Deployment Tools
Windows PE ARM ARM64
Windows PE ARM ARM64 wims
Windows PE x86 x64
Windows PE x86 x64
Windows PE x86 x64 wims
Windows PE x86 x64 wims
Windows System Image Manager on amd64
Windows System Image Manager on amd64
Windows Assessment and Deployment Kit for Windows 8.1
Windows Assessment and Deployment Kit Windows Preinstallation Environment Add-ons - Windows 10
Windows Deployment Customizations
Windows Deployment Customizations
Windows Deployment Tools
Windows Deployment Tools
Windows PE ARM ARM64
Windows PE ARM ARM64 wims
Windows PE x86 x64
Windows PE x86 x64
Windows PE x86 x64 wims
Windows PE x86 x64 wims
Windows System Image Manager on amd64
Windows System Image Manager on amd64
Of course, I have a lot of non-Microsoft things too.
The first three on the list seemed interesting. I uninstalled them, but it made no difference.
The following was installed by Windows Update on 4/1/20:
February 27, 2020-KB4537572 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909
Installed by Windows Update on 2/15/09:
January 14, 2020—KB4528760 (OS Builds 18362.592 and 18363.592)
Installed by Windows Update on 2/4/20:
February 11, 2020-KB4534132 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10 , version 1909 and Windows Server, version 1909 (this was replaced by the previously listed update 4537572)
Installed by Windows Update on 1/17/20:
January 14, 2020-KB4532938 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909
Installed by Windows update on 12/13/19:
December 10, 2019-KB4533002 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909. This update replaces previously released updates 4519573 and 4515871.
Installed by Windows Update on 11/14/19:
October 24, 2019-KB4522741 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM
Installed by Windows Update on 10/4/19:
September 26, 2019 — KB4522738 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 version 1903 and Windows Server 1903 RTM
Installed by Windows Update on 9/13/19
September 10, 2019-KB4514359 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 version 1903 and Windows 10 version 1909
Installed by Windows Update on 8/9/19:
July 9, 2019 — KB4506991 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10, version 1903
July 9, 2019—KB4507453 (OS Build 18362.239)
I suppose I could uninstall some of the .NET updates. Perhaps your part-time developer might have some thoughts.
I can't help but point out, since you said that no one else has had this problem installing your product on Windows, that I have 394 (actually somewhat more, because I'm not counting things that don't require installation) non-Microsoft products installed on my machine (yes, that is definitely a lot) and none of them have had anything like this sort of problem.
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I'm not sure what to tell you, it happens.
We see problems now and then but if we saw them all the time, that's when the developer gets involved again.
Try installing on another device, maybe you have another PC or a Linux device. Or consider ordering one of our hardware devices which are purpose built to run the agent and nothing else. Then you don't even have to keep your PC on, the agent will always be on the job.
I'm sorry I cannot help much more at this time.
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Hi sorry to hear that.
Did you try the file I shared with the previous person having a problem?
There are so many combinations of packages and versions installed on a Windows machine that it's hard to know for sure since we don't have a Windows developer on hand.
There was a problem some time back that required the additional Windows package installed. That might fix the problem. If not, can you share a little more info in a new post and we'll see if we can find some leads.
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The update to fix the Windows installer problem has been released. Simply create a new software agent which will give the download to the new version.
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