Information and Support

Hello,

Before I removed the cookie on the using local devtools on Firefox (macOS), this error appeared:

Here's some more info and screenshots:

I can access the login page using Private Browsing/Incognito. But once I submit my login credentials I encounter 504 Gateway Error.

@OutagesIO_Support

There seemed to be a problem with cookies and local browser data. I am accessing the dashboard using a windows PC and a macOS PC, on both Chrome and Firefox. Accessing it via Incognito/Private Browsing allows me to log back in. Little bit of inconvenience but for almost 2 weeks I thought the dashboard was down. Probably something with the DNS issue you guys have raised.

P.S.
Yes it is still ongoing for me. I haven't cleared my local cache and I am willing to send it to you guys for debugging.

Update:
Tried to login to Incognito on Windows PC and got hit with another 504 error.

Update #2:
Tried connecting via VPN located at Singapore and London. Still can't login. Gateway timeout still.

Hello,

For the past week I haven't been able to access the user dashboard via https://app.outagesio.com. Is the service down?

Hello!

2 new software agents are set to inactive. Upon installation they are active but a few seconds later they become inactive. ICMP is open and firewall rule is working. Tried disabling Windows Firewall and it still won't connect. Restarted the agents and they are still inactive.

Also tried installing 1 active agent on a new computer, same behavior. Only works using the 2 active agents.

These are some great answers, which have been factored into the details of the mediation case against our local provider. And yes, I am using all available open-source tools first to get at the real issue at hand. One big problem about the situation is the monopoly of the said provider and lack of competing services; another problem is the issue of being technically competent enough to eloquently address issues being faced, and detecting them when it happens.

Not a lot of people are aware these problems because internet usage for homes had been mostly used for non-commercial use. That all changed when the pandemic hit, forcing everyone who can work remotely to do so. When issues arise, majority of people I see just accept the fact that the current infrastructure is problematic and bear with it. So, no movement there. Hence it has become very important for me to provide them accurate or near accurate data and records, because frankly while my case isn't isolated, nobody has the time to call out our service providers because we're too damn busy to make a living.

Thank you for taking the time to address my questions. I'll try to update you guys or ask additional questions in the future.

I want to understand the differences between the baseline, latency, and outage flags you use for speed testing. Based on your answer, I am fairly informed about what triggers baseline.

> The only differences you might see are because of the automated testing rather than you manually testing at the time you feel there is a problem or not. When you enable speed testing, the test will happen on a regular basis called a baseline but also based on the following two conditions.

The agent software keeps track of pings averages and does an ongoing regular low bandwidth speed test. If pings go over the average that the agent has built up for the connection it is monitoring, this will trigger a speed test. If the result of the low speed test is fairly slower than the average it has built up, this will trigger a speed test.

I still do have a few questions:
* What are the test parameters? e.g.

• How much test data is sent when testing download/upload?

• Is it also just testing download/upload once?

• What specific sites/servers are you pinging/hitting when testing?

Like I said in my earlier post, the closest results to your software I have seen is testmy.net. Not like the ISP's recommended tool which is Ookla's speed test, which I like to contest. SLA with ISP is indeed best effort, but the local governing body mandates 80-90% reliability, with at least 50% when best effort is considered. Which is why I am in mediation with them. I need to ascertain first the authenticity of your speed test methodology vs Ookla and fast.com to build a more solid case. So far, testmy.net is the one which yields the closest to your results. I run it in 5 minute intervals up to 100 times. Only downside is it is not constant like your service.

I would also like to know what triggers latency and outage speed tests. Thank you!

Hello,

Currently in mediation with my ISP regarding intermittent internet connection and slow speeds. Stipulated speed is 150 mpbs, only getting 50-70 mbps on average according to your speed tests. Local governing body mandates 80-90% service reliability and data reliability according to these rules:

Data rate reliability is measured over a period of one (1) day and calculated as:
Data rate reliability (DRR) = (DDRe/DDRu)x(UDRA/UDRu)x100%
Where
DDRA is the average downstream data rate during actual usage during the day
DDRg is the "Up to" downstream data rate
UDRA is the average upstream data rate during actual usage during the day
UDRg is the "Upto" upstream data rate

Problem arises when doing speed tests. The ISPs choice of tool is Ookla's speedtest.net, although I have a sneaking suspicion it is a best-case test suite not real-world payload testing or even comprehensive testing. It doesn't help that the ISP has local testing servers near my geographical area. Might skew the results in their favor. Closest testing suite I found was testmy.net that at least tries to emulate real-world payloads with varying sizes.

In the interest of transparency, how does your speed test service interpret or test speed? Is it something close to what testmy.net is doing? Do you think your process or formula is a good representation of the real-world payload instead of best-case?

Hello,

I've been meaning to get dedicated hardware monitor for my main router/modem combo. But upon checkout and checking shipping options it seems there isn't a shipping option to my country. Will you still be able to support shipping here or no?

Hello,

Recently bought the Extended Edition for one of the monitoring agents. A little shame it doesn't apply to both of my active agents, given the price range.

Anyhow, I tried to export historical outage data to CSV but it says that I am unauthorized to export. IIRC exporting data is part of the extended edition.

Is there a misconfiguration error?