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  5. SOLVED: Cannot access dashboard | 503 and 504 errors
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SOLVED: Cannot access dashboard | 503 and 504 errors

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
dashboarderror503504
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  • M mikeshand

    @SBK ok this is really weird. If I logout (and make sure I have no other tabs that are logged in) then I can login again just fine.
    I can even login from safari ( I previously used chrome).

    SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by
    #45

    @mikeshand

    OK.

    It starts to make some sense to me even if I need some more time to confirm.

    For the moment I ask you to comment about it by tomorrow to see if weirdness comes back to complicate things...

    Ed (K.)
    Development Team

    1 Reply Last reply
    0
    • SBKS SBK

      @7thlensinc

      Any difference today or still the issue ?

      7 Offline
      7 Offline
      7thlensinc
      wrote on last edited by
      #46

      @SBK

      Still takes a very long time to load. But when it does load I get a "Error 500
      file_put_contents(): Exclusive locks are not supported for this stream".

      I can click on agents on the top menu bar which pulls me to my online agents.

      SBKS 1 Reply Last reply
      0
      • 7 7thlensinc

        @SBK

        Still takes a very long time to load. But when it does load I get a "Error 500
        file_put_contents(): Exclusive locks are not supported for this stream".

        I can click on agents on the top menu bar which pulls me to my online agents.

        SBKS Offline
        SBKS Offline
        SBK
        wrote on last edited by
        #47

        @7thlensinc
        Please try now since I was forcing a disconnection

        Ed (K.)
        Development Team

        7 1 Reply Last reply
        0
        • SBKS SBK

          @7thlensinc
          Please try now since I was forcing a disconnection

          7 Offline
          7 Offline
          7thlensinc
          wrote on last edited by
          #48

          @SBK

          Working fine with "Remember me next time" unchecked.

          If it is checked. I get a Gateway error.

          Its useable now. Just have to remember to not tick that box.

          SBKS O 2 Replies Last reply
          0
          • 7 7thlensinc

            @SBK

            Working fine with "Remember me next time" unchecked.

            If it is checked. I get a Gateway error.

            Its useable now. Just have to remember to not tick that box.

            SBKS Offline
            SBKS Offline
            SBK
            wrote on last edited by
            #49

            @7thlensinc

            Weird but ok since the "Remember me next time" is just an indication for the browser: it has no effect in the code.

            I will keep an eye on this post anyway.

            Ed (K.)
            Development Team

            M 1 Reply Last reply
            0
            • SBKS SBK

              @7thlensinc

              Weird but ok since the "Remember me next time" is just an indication for the browser: it has no effect in the code.

              I will keep an eye on this post anyway.

              M Offline
              M Offline
              mikeshand
              wrote on last edited by
              #50

              @SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.

              M 1 Reply Last reply
              0
              • M mikeshand

                @SBK yes I just check this morning. With remember me checked I get the error. Without it worked fine.

                M Offline
                M Offline
                mikeshand
                wrote on last edited by
                #51

                @mikeshand consistently getting error with "remember" ticked and working fine without in both chrome and safari.

                1 Reply Last reply
                0
                • 7 7thlensinc

                  @SBK

                  Working fine with "Remember me next time" unchecked.

                  If it is checked. I get a Gateway error.

                  Its useable now. Just have to remember to not tick that box.

                  O Offline
                  O Offline
                  outages.io.visuel
                  wrote on last edited by
                  #52

                  @7thlensinc said in Cannot access dashboard | 503 and 504 errors:

                  @SBK

                  Working fine with "Remember me next time" unchecked.

                  If it is checked. I get a Gateway error.

                  Its useable now. Just have to remember to not tick that box.

                  Yep, that's it.
                  Without the check I consistently can view the dashboard.
                  With check, I get the gateway timeout.

                  There must be something conflict in the cookie, since if you remove it from the cache the dashboard can be viewed again.

                  SBKS 1 Reply Last reply
                  0
                  • O outages.io.visuel

                    @7thlensinc said in Cannot access dashboard | 503 and 504 errors:

                    @SBK

                    Working fine with "Remember me next time" unchecked.

                    If it is checked. I get a Gateway error.

                    Its useable now. Just have to remember to not tick that box.

                    Yep, that's it.
                    Without the check I consistently can view the dashboard.
                    With check, I get the gateway timeout.

                    There must be something conflict in the cookie, since if you remove it from the cache the dashboard can be viewed again.

                    SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by
                    #53

                    @outages-io-visuel

                    I am investigating this from yesterday...
                    ...will keep you posted as soon as I find a solution

                    Ed (K.)
                    Development Team

                    1 Reply Last reply
                    0
                    • K Offline
                      K Offline
                      kmichailg
                      wrote on last edited by
                      #54

                      Hello,

                      Before I removed the cookie on the using local devtools on Firefox (macOS), this error appeared:

                      6ed995fd-9990-4bea-8a9a-5ea09f65d12d-image.png

                      SBKS 1 Reply Last reply
                      0
                      • K kmichailg

                        Hello,

                        Before I removed the cookie on the using local devtools on Firefox (macOS), this error appeared:

                        6ed995fd-9990-4bea-8a9a-5ea09f65d12d-image.png

                        SBKS Offline
                        SBKS Offline
                        SBK
                        wrote on last edited by
                        #55

                        @kmichailg

                        Yes, this confirms the change we decided to apply: we want to avoid cookies usage in the login phase at least.

                        That error is the effect of that change.

                        Please inform of any other situation where the login for some reason is affecting the normal behavior of the app

                        Ed (K.)
                        Development Team

                        1 Reply Last reply
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