SSH solid (consistent, long-term), but Agent "Disconnected"

[claytonbcollins]

I am able to consistently SSH and maintain connection, but Agent showing disconnected. I was even connected over ssh for about 19 hours while I was testing out a means of backing up, with WinSCP (insanely long backup option - not going to be using that LOL).
So, from what I was reading on the initial "No Hops, No, pings in your dashboard" page, it mentioned if you've just reset, it may not have data yet. So, I reset it last night, but still no data this morning.

I tested it in the terminal by pinging google and was able to get data that way, so I'm curious why OutagesIO can't do the same.

$ ping google.com
PING google.com (216.239.38.120) 56(84) bytes of data.
64 bytes from any-in-2678.1e100.net (216.239.38.120): icmp_seq=1 ttl=114 time=21.4 ms
64 bytes from any-in-2678.1e100.net (216.239.38.120): icmp_seq=2 ttl=114 time=19.7 ms
64 bytes from any-in-2678.1e100.net (216.239.38.120): icmp_seq=3 ttl=114 time=20.4 ms
64 bytes from any-in-2678.1e100.net (216.239.38.120): icmp_seq=4 ttl=114 time=21.1 ms
64 bytes from any-in-2678.1e100.net (216.239.38.120): icmp_seq=5 ttl=114 time=19.9 ms
^C
--- google.com ping statistics ---
6 packets transmitted, 5 received, 16.6667% packet loss, time 5008ms
rtt min/avg/max/mdev = 19.683/20.477/21.396/0.671 ms

[OutagesIO_Support]

Hi,

We will need more information to help but happy to see where we can get.

First of all, are you saying you were SSH'ing to something local such as your device that has the agent running on it or that you were SSH'ed to something over the Internet?

When you pinged, were you pinging from your device while the agent on the same device was showing Disconnected?

Finally, did you run 'ps cax | grep otm_binary' on the device to make sure that the agent was in fact running or not at the time?

If it was not running, it would show Inactive or Disconnected while the device would still be able to reach the Internet.

[claytonbcollins]

@OutagesIO_Support said in SSH solid (consistent, long-term), but Agent "Disconnected":

Hi,

We will need more information to help but happy to see where we can get.

First of all, are you saying you were SSH'ing to something local such as your device that has the agent running on it or that you were SSH'ed to something over the Internet?
Yes, it's over the internet, not local network.

When you pinged, were you pinging from your device while the agent on the same device was showing Disconnected?
Yes, I ssh into the device that Outages.io is saying Disconnected, over the internet, and in the terminal, I have the remote device (Raspberry Pi) ping Google successfully.

Finally, did you run 'ps cax | grep otm_binary' on the device to make sure that the agent was in fact running or not at the time?
Not initially, but I did after you prompted, and it's not displaying any results...

If it was not running, it would show Inactive or Disconnected while the device would still be able to reach the Internet.
So how do I activate it?

Thanks,
Clay

[claytonbcollins]

@OutagesIO_Support
Never mind. I searched for that command you suggested, "ps cax | grep otm_binary", in the forums and saw it mentioned to run the script, "sudo ./starter.sh". And now I'm back up and running!

Thanks!
Clay