incorect function

[OutagesIO_Support]

Hi,

First, can you make sure you've removed any existing version and that no Echo Networks service is showing in your services.

[khaled13]

i can only see an empty folder in program files..any other folder i can check?

Edit: also that empty folder cant delete it for the time being..most likely after reboot will be able to delete it

[OutagesIO_Support]

Yes, check the services as administrator. Google how to find services for your OS then check if you still see an Echo Networks service.

The empty directory kind of implies it was deleted but check services to be sure.

[khaled13]

dont see any services in task manager for echo

[OutagesIO_Support]

We will need to see some logs then. There are too many reasons that something could fail. It's not necessarily because of the agent software but something could be conflicting.

Can you expand any errors/logs and share please.

[khaled13]

here is the log from install

[71A8:8F80][2023-10-26T18:21:15]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\username\AppData\Local\Temp\{D3FE731D-FAE0-4478-83AB-F300EF6C6CD7}\.cr\windows_otm_1_79_2302.exe
[71A8:8F80][2023-10-26T18:21:15]i009: Command Line: '-burn.clean.room=C:\Users\username\Desktop\windows_otm_1_79_2302.exe -burn.filehandle.attached=548 -burn.filehandle.self=544'
[71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\username\Desktop\windows_otm_1_79_2302.exe'
[71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\username\Desktop\'
[71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\username\AppData\Local\Temp\Echo_Networks_Service_20231026182115.log'
[71A8:8F80][2023-10-26T18:21:15]i052: Condition '(VersionNT64 > v6.1) OR ((VersionNT64 = v6.1) AND (ServicePackLevel >= 1))' evaluates to true.
[71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleName' to value 'Echo Networks Service'
[71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'WixBundleManufacturer' to value 'Echo Networks LLC'
[71A8:1D78][2023-10-26T18:21:15]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[71A8:1D78][2023-10-26T18:21:15]i000: Setting version variable 'WixBundleFileVersion' to value '1.79.2302.0'
[71A8:8F80][2023-10-26T18:21:15]i100: Detect begin, 2 packages
[71A8:8F80][2023-10-26T18:21:15]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[71A8:8F80][2023-10-26T18:21:15]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[71A8:8F80][2023-10-26T18:21:15]i101: Detected package: NetFx472Web, state: Present, cached: None
[71A8:8F80][2023-10-26T18:21:15]i101: Detected package: EchoNetworksServiceInstaller.msi, state: Absent, cached: None
[71A8:8F80][2023-10-26T18:21:15]i199: Detect complete, result: 0x0
[71A8:1D78][2023-10-26T18:21:17]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[71A8:8F80][2023-10-26T18:21:17]i200: Plan begin, 2 packages, action: Install
[71A8:8F80][2023-10-26T18:21:17]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web
[71A8:8F80][2023-10-26T18:21:17]i000: Setting string variable 'WixBundleRollbackLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\username\AppData\Local\Temp\Echo_Networks_Service_20231026182115_000_EchoNetworksServiceInstaller.msi_rollback.log'
[71A8:8F80][2023-10-26T18:21:17]i000: Setting string variable 'WixBundleLog_EchoNetworksServiceInstaller.msi' to value 'C:\Users\username\AppData\Local\Temp\Echo_Networks_Service_20231026182115_000_EchoNetworksServiceInstaller.msi.log'
[71A8:8F80][2023-10-26T18:21:17]i201: Planned package: NetFx472Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[71A8:8F80][2023-10-26T18:21:17]i201: Planned package: EchoNetworksServiceInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[71A8:8F80][2023-10-26T18:21:17]i299: Plan complete, result: 0x0
[71A8:8F80][2023-10-26T18:21:17]i300: Apply begin
[71A8:8F80][2023-10-26T18:21:17]i010: Launching elevated engine process.
[71A8:8F80][2023-10-26T18:21:19]i011: Launched elevated engine process.
[71A8:8F80][2023-10-26T18:21:19]i012: Connected to elevated engine.
[7C08:8B44][2023-10-26T18:21:19]i358: Pausing automatic updates.
[7C08:8B44][2023-10-26T18:21:19]i359: Paused automatic updates.
[7C08:8B44][2023-10-26T18:21:19]i360: Creating a system restore point.
[7C08:8B44][2023-10-26T18:21:34]i361: Created a system restore point.
[7C08:8B44][2023-10-26T18:21:34]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, options: 0x7, disable resume: No
[7C08:8B44][2023-10-26T18:21:34]i000: Caching bundle from: 'C:\Users\username\AppData\Local\Temp\{377B07D1-95C1-4F2D-BB04-9ABDDC653776}\.be\EchoNetworksServiceSetup.exe' to: 'C:\ProgramData\Package Cache\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}\EchoNetworksServiceSetup.exe'
[7C08:8B44][2023-10-26T18:21:34]i320: Registering bundle dependency provider: {bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, version: 1.79.2302.0
[7C08:8B44][2023-10-26T18:21:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, resume: Active, restart initiated: No, disable resume: No
[71A8:48C0][2023-10-26T18:21:34]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\username\Desktop\windows_otm_1_79_2302.exe
[71A8:48C0][2023-10-26T18:21:34]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\username\Desktop\'
[71A8:84F4][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to extract all files from container, erf: 1:2:0
[71A8:48C0][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to wait for operation complete.
[71A8:48C0][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to open container.
[71A8:48C0][2023-10-26T18:21:34]e000: Error 0x80070001: Failed to open container: WixAttachedContainer.
[71A8:48C0][2023-10-26T18:21:34]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\username\AppData\Local\Temp\{377B07D1-95C1-4F2D-BB04-9ABDDC653776}\FAEFA3ECB0FD43B7A6E72C3241E3203608C5BCFE, error: 0x80070001.
[71A8:8F80][2023-10-26T18:21:34]e000: Error 0x80070001: Failed while caching, aborting execution.
[7C08:8B44][2023-10-26T18:21:34]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, resume: None, restart: None, disable resume: No
[7C08:8B44][2023-10-26T18:21:34]i330: Removed bundle dependency provider: {bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}
[7C08:8B44][2023-10-26T18:21:34]i352: Removing cached bundle: {bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, from path: C:\ProgramData\Package Cache\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}\
[7C08:8B44][2023-10-26T18:21:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{bb61a8ba-3ab6-4e4c-a9f5-aadfd9138809}, resume: None, restart initiated: No, disable resume: No
[71A8:8F80][2023-10-26T18:21:35]i399: Apply complete, result: 0x80070001, restart: None, ba requested restart:  No

[OutagesIO_Support]

Ok thanks. I'll pass this on to the Windows developer.

[OutagesIO_Support]

Sorry for this being late. The developer says you should try the .msi version.
Here's why;

I've been reading recently that some security environments are now blocking all "bundle installers" as potential threats. So please ask the member to try the .msi installer rather than the bundler (.exe). 

We might have to stop distributing that bundle version soon anyway.

[khaled13]

thanks for the update..install worked with msi

[OutagesIO_Support]

Thanks for letting us know.