Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Then there's something on the PC that is preventing the service from reaching our network.
If the install was done as Administrator, then it should have worked but if it didn't, then something else on the PC overrode the installer trying to give itself the required firewall access.
Those "missing" ping are just a possible problem in the connection
If your router disconnects for those 2 min and 22sec then you have already the answer but lets wait a bit to see how much data is stored and what you can see from the dashboard