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Monitor your Internet service and provider

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  5. Win10 install failed
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Win10 install failed

Scheduled Pinned Locked Moved Windows
win10 install failwin10 chromeis this a tag
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  • M Offline
    M Offline
    MMYC
    wrote on last edited by
    #10

    ID = 130634

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    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #11

      Since that one didn't complete, just let it expire in 24hrs and create a new software agent, then follow all of the steps and see what happens.

      Regards,
      OutagesIO Support

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      To help us, you could leave a Google review, or share your reports in forums, or social media.
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      • OutagesIO_SupportO Offline
        OutagesIO_SupportO Offline
        OutagesIO_Support
        wrote on last edited by
        #12

        Hi,

        Is this resolved now?

        Regards,
        OutagesIO Support

        Search engines favor deep pockets making it difficult to find services like OutagesIO.
        To help us, you could leave a Google review, or share your reports in forums, or social media.
        You could mention us in articles, and perhaps someone would review us.
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        • M Offline
          M Offline
          MMYC
          wrote on last edited by
          #13

          No, tried again yesterday. Uninstalled driver, re-started PC, then installed ID 130695. Installation appeared to go normally, received "finished" message, but when I went back to the Agents screen it hadn't been installed.

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          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by OutagesIO_Support
            #14

            Yes, I see that one, not installed.

            What driver did you uninstall? I assume you mean the old agent?
            After that, you checked to make sure there was not another, just in case?

            Can you check your services to see if there is an Echo Networks service?

            I think what is happening is that the service is getting installed, hence why you see it complete but the service is not starting. Something is preventing the service from starting.

            Usually, that's because the install wasn't done as the Administrator or there is a virus or other security scanner preventing the service from being installed or starting.

            The agent needs to open ICMP in the firewall which is why the installer needs admin access. That or you can add the service manually. That's here in the forums somewhere, a post.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets making it difficult to find services like OutagesIO.
            To help us, you could leave a Google review, or share your reports in forums, or social media.
            You could mention us in articles, and perhaps someone would review us.
            We count on satisfied members spreading the word!

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            • M Offline
              M Offline
              MMYC
              wrote on last edited by
              #15

              Sorry, not Driver, it was the Agent I uninstalled. Repeated uninstall today. Checked Task Manager and didn't find Echo Networks Service.

              Logged on as Admin. Created Agent 130703. Disabled anti-virus software. Installation appeared to "finish" OK. Agent seems to be running (see image below), but display still says installation needs to be completed.

              a324ca95-2e2b-4f0d-b801-e7aefdc1ec58-image.png

              Windows Defender firewall shows Echo Networks Service as being allowed through the firewall.

              cc3dd5ee-589f-4806-9aaa-a2161ffb1b28-image.png

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              • M Offline
                M Offline
                MMYC
                wrote on last edited by
                #16

                image.png

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                • M Offline
                  M Offline
                  MMYC
                  wrote on last edited by
                  #17

                  image.png

                  SBKS 1 Reply Last reply
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                  • OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #18

                    Let me talk with a developer. I think I have some idea of what's happening but need to confirm.

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                    You could mention us in articles, and perhaps someone would review us.
                    We count on satisfied members spreading the word!

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                    • M MMYC

                      image.png

                      SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #19

                      @MMYC

                      Would you please uninstall completely the agent software and start over?
                      I need to see what kind of info is getting to our servers

                      Ed (K.)
                      Development Team

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                      • M Offline
                        M Offline
                        MMYC
                        wrote on last edited by
                        #20

                        ok, will do - and I'll take screen shots as I go

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                        • M Offline
                          M Offline
                          MMYC
                          wrote on last edited by
                          #21

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                          • M Offline
                            M Offline
                            MMYC
                            wrote on last edited by
                            #22

                            image.png

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                            • M Offline
                              M Offline
                              MMYC
                              wrote on last edited by
                              #23

                              image.png

                              image.png

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