Information and Support

I'm not sure what you mean by 'give us the ability to use our own mail server'? I don't see how that would be possible as it would require a lot of configurations between the application and our own mail services. We came up with the limit of three emails before a reset after many years of monitoring the results of changing those and it has to remain at 3 unless there is a very compelling reason to change it. The point of the service is to help solve Internet issues which implies that someone monitoring is going to be checking when they get emails therefore, there is no point in constantly sending more and more emails about the same problem.

Hi Marc, The value is intended always for the download speed which is usually higher or equal to upload. Also the percentage, right below, is intended for download only even if the results are including also upload and latency.

@achong99 said in Free Starter shows only 1 chart: 129679 Ok, I looked at this agent and everything seems ok. The only thing missing that we now think is a problem on the OutagesIO end is pings which aren't showing. We'll take a look tomorrow and try to find the problem and solve it. In terms of what you see, you won't see much until there are in fact problems with your Internet that the agent can pick up. There are help notes for each page on the site, just click on those to get additional information. Give it a few days and see if something starts showing up. Remind us here and we'll take a look with you as well.