Information and Support

Did the reply help you to know why the settings are as they are? Just wondering if I should close this.

Thanks for the info

You got it! Thank you very much. Great customer service!

Hi, Is this resolved now?

OK glad to help.

Fair enough. I can get the same functionality by configuring your email notifications to use [phone number]@[carrier's email].com. Just wanted to make sure I was seeing everything I was supposed to. Appreciate the response.

This question just happened to come in as we were working on some email related things. Adding this took all of a few minutes and is already in production. Thank you for the suggestion.

Thanks for clarifying. That method evolved because many members would never disable their emails when leaving the service and we found our domain getting blacklisted. At one point, we didn't have such a limitation so the network could end up sending hundreds upon hundreds of emails to a mail service. It didn't take long before we got blacklisted which affected any other members using the same mail services. Instead, we decided that since Inactive is something that someone should look into quickly if they are interested in such notifications, it made no sense to keep sending emails about the same thing. This also helped solve being blacklisted and affecting other members. Inactive notifications aren't outages, they aren't something the agent is able to detect, such as signal loss on coax and wireless based services. It's more of a notice that something is preventing the agent from communicating with the OutagesIO network. https://support.outagesio.com/topic/12/about-internet-outages-alerts-and-agent-statuses/1 Hope this helps.