Automatically monitor your Internet service and provider with alerts to problems
Monitor any Internet connection and the associated provider for disruptions and other issues. Tracks reliability with automated speed testing. For Windows, Linux, ARM64, ARMa7.
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Notice: Community reports replaced by Prestaging dashboard Dec 15, 2023
  • Agent Ping graph stopped working

    Solved Linux
    8
    1 Votes
    8 Posts
    338 Views

    Ok, so at least we know that pings can be sent when the agent is able to get them.

    When I checked earlier, the agent had no pings to send which means it wasn't getting any results from the operating system.

    The pings aren't really important in terms of being an accurate measurement. They are mainly being sent as information that could be useful in some situations but mostly to see if there is a substantial change in latency between point A and point B.

    If pings latency goes up by a certain percentage, the agents algorithm considers that this could mean something happening and can trigger a speed test for example and other tests.

    However, if pings aren't being sent, it means the agent is not running right as ICMP is one of several functions used to also determine if there is an IP outages.

    All that to say, it's important that you see pings being sent to the dashboard.

    Since restarting the agent got pings going again, to me, it means maybe there is something on the OS that is monitoring certain behavior and limiting something like ICMP.

    I would rule out the agent as having a bug because we would have seen it by now as there are many others running the same version.

    These can be a bit hard to figure out sometimes. Let's see what happens next.

    In terms of running as a service, I think this is what you are looking for.
    Monitor your Internet with raspberry pi, nanopi and other arm devices

  • Install infinite loop

    Solved ARM
    49
    1 Votes
    49 Posts
    2k Views

    @OutagesIO_Support Thank you. I appreciate the time it took to troubleshoot this one with me.