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Raspberry Pi new install cannot download binary

Scheduled Pinned Locked Moved Solved Linux
linuxraspberry piraspberry
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  • J Offline
    J Offline
    jinapatton
    wrote on last edited by
    #1

    Attempting a new setup, I had to create the starter.sh script by hand, and did chmod +x it. The log in /tmp/log_starter.txt keeps showing:

    Downloading the OTM binary.
    Download failed. Retrying...

    Looking at line 103 of starter.sh, I noted

    CURL_CMD="curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php"

    I attempted this in my windows browser, authenticated, and then was met with a completely blank page even in the dev console.

    Is there something I should update in the script to point to a site that hosts the binary?

    OutagesIO_SupportO 1 Reply Last reply
    1
    • J jinapatton

      Attempting a new setup, I had to create the starter.sh script by hand, and did chmod +x it. The log in /tmp/log_starter.txt keeps showing:

      Downloading the OTM binary.
      Download failed. Retrying...

      Looking at line 103 of starter.sh, I noted

      CURL_CMD="curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php"

      I attempted this in my windows browser, authenticated, and then was met with a completely blank page even in the dev console.

      Is there something I should update in the script to point to a site that hosts the binary?

      OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #2

      Hi,

      Can you explain what you mean by you had to create the script by hand?

      When you install a new Pi agent, the info pages provide two links. One for the service and another for the /etc/agentid.

      The only think you have to do is to make sure the /etc/agentid is where it's supposed to be and that the service is created along with the /otm directory.

      Once that's done, it should be as simple as starting the new service and the rest is automatic.

      If you can expand on what you are doing, I'll try to help.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
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      We count on satisfied members spreading the word!

      1 Reply Last reply
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      • J Offline
        J Offline
        jinapatton
        wrote on last edited by jinapatton
        #3

        Okay, so I followed this: https://www.outagesio.com/monitor-your-internet-with-raspberry-pi-nanopi-and-other-arm-devices/

        And it fails with the following:

        root@pihole:/otm# systemctl status otm.service
        ● otm.service - Startup of the OutagesIO Internet monitor agent
           Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enabled)
           Active: failed (Result: exit-code) since Sun 2024-09-15 20:09:58 CDT; 20s ago
          Process: 2633 ExecStartPre=/bin/sleep 30 (code=exited, status=0/SUCCESS)
          Process: 2634 ExecStartPre=/usr/bin/curl -s https://downloads.echonets.com/scripts/starter.sh -o /otm/starter.sh (code
          Process: 2636 ExecStartPre=/bin/chmod +x /otm/starter.sh (code=exited, status=0/SUCCESS)
          Process: 2637 ExecStart=/bin/bash /otm/starter.sh start (code=exited, status=0/SUCCESS)
         Main PID: 2662 (code=exited, status=2)
        
        Sep 15 20:09:15 pihole systemd[1]: Starting Startup of the OutagesIO Internet monitor agent...
        Sep 15 20:09:46 pihole bash[2637]: => Function: send_starter_version
        Sep 15 20:09:58 pihole bash[2637]: Starting OTM then exiting this script
        Sep 15 20:09:58 pihole systemd[1]: Started Startup of the OutagesIO Internet monitor agent.
        Sep 15 20:09:58 pihole systemd[1]: otm.service: Main process exited, code=exited, status=2/INVALIDARGUMENT
        Sep 15 20:09:58 pihole systemd[1]: otm.service: Failed with result 'exit-code'.
        lines 1-15/15 (END)
        ● otm.service - Startup of the OutagesIO Internet monitor agent
           Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enabled)
           Active: failed (Result: exit-code) since Sun 2024-09-15 20:09:58 CDT; 20s ago
          Process: 2633 ExecStartPre=/bin/sleep 30 (code=exited, status=0/SUCCESS)
          Process: 2634 ExecStartPre=/usr/bin/curl -s https://downloads.echonets.com/scripts/starter.sh -o /otm/starter.sh (code=exited, status=0/SUCCESS)
          Process: 2636 ExecStartPre=/bin/chmod +x /otm/starter.sh (code=exited, status=0/SUCCESS)
          Process: 2637 ExecStart=/bin/bash /otm/starter.sh start (code=exited, status=0/SUCCESS)
         Main PID: 2662 (code=exited, status=2)
        
        Sep 15 20:09:15 pihole systemd[1]: Starting Startup of the OutagesIO Internet monitor agent...
        Sep 15 20:09:46 pihole bash[2637]: => Function: send_starter_version
        Sep 15 20:09:58 pihole bash[2637]: Starting OTM then exiting this script
        Sep 15 20:09:58 pihole systemd[1]: Started Startup of the OutagesIO Internet monitor agent.
        Sep 15 20:09:58 pihole systemd[1]: otm.service: Main process exited, code=exited, status=2/INVALIDARGUMENT
        Sep 15 20:09:58 pihole systemd[1]: otm.service: Failed with result 'exit-code'.
        

        The file is now working for download as shown:

        root@pihole:/otm# ls -alhst
        total 252K
        240K -rwxr-xr-x  1 root root 239K Sep 15 20:09 otm_binary
        4.0K drwxr-xr-x  2 root root 4.0K Sep 15 20:09 .
        4.0K -rwxr-xr-x  1 root root 3.6K Sep 15 20:09 starter.sh
        4.0K drwxr-xr-x 23 root root 4.0K Sep 15 20:08 ..
        

        From the log_starter.txt log

        root@pihole:/otm# cat /tmp/log_starter.txt
        
        
        => Function: create_empty_log
        
           run_curl
           curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php -u SI2VopkqJs:3hCejvzEbaNRsqZ7ySmgV4WLMtcu8wTfr9noHQ6I -F function=send_starter_version -F version=2023-07-21_0930_Phoenix_TZ
           Wait 5 seconds
           Attempting execution
           Answer: 1
           CURL executed
        
        => Function: check_to_download_new_otm
        
           run_curl
           curl --silent --connect-timeout 15 --max-time 30 --request POST https://www.foxymon.com/receiver/receiver2.php -u SI2VopkqJs:3hCejvzEbaNRsqZ7ySmgV4WLMtcu8wTfr9noHQ6I -F function=receive_binary_location
           Wait 5 seconds
           Attempting execution
           Answer: https://downloads.echonets.com/otm/arm64_otm_1_81_2401
           CURL executed
        https://downloads.echonets.com/otm/arm64_otm_1_81_2401
        OTM binaries are different.
           Downloading the OTM binary.
           Download successful.
        Starting OTM binary.
        OTM binary started with PID 2662
        

        More interesting is what's in the otm.log

        root@pihole:/otm# cat /tmp/otm.log
        /otm/otm_binary: 1: /otm/otm_binary: ELF��n@X�@8: not found
        /otm/otm_binary: 2: /otm/otm_binary: �@: not found
        /otm/otm_binary: 3: /otm/otm_binary: T
                                              ��: not found
        /otm/otm_binary: 3: /otm/otm_binary: H���gF
                                                   M: not found
        /otm/otm_binary: 5: /otm/otm_binary: �v5�␦�%
        8
         %����Z����: not found
        /otm/otm_binary: 7: /otm/otm_binary: ��
                                               �: not found
        /otm/otm_binary: 7: /otm/otm_binary: �������: not found
        /otm/otm_binary: 1: /otm/otm_binary: Syntax error: word unexpected (expecting ")")
        
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        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by
          #4

          Ah, I see that we have to update some articles.
          Just follow the steps when creating an agent, don't follow that article please and let me know what happens.

          Regards,
          OutagesIO Support

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          • J Offline
            J Offline
            jinapatton
            wrote on last edited by
            #5

            Okay, so cleared the otm directory completely to allow for a fresh download

            root@pihole:/# mkdir otm
            root@pihole:/# cd /otm
            root@pihole:/otm# cd ~
            root@pihole:~# systemctl daemon-reload
            root@pihole:~# systemctl start otm.service
            root@pihole:~# systemctl status otm.service
            ● otm.service - Startup of the OutagesIO Internet monitor agent
               Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enabled)
               Active: failed (Result: exit-code) since Sun 2024-09-15 20:35:46 CDT; 28s ago
              Process: 2839 ExecStartPre=/bin/sleep 30 (code=exited, status=0/SUCCESS)
              Process: 2845 ExecStartPre=/usr/bin/curl -s https://downloads.echonets.com/scripts/starter.sh -o /otm/starter.sh (code=exited, status=0/SUC
              Process: 2847 ExecStartPre=/bin/chmod +x /otm/starter.sh (code=exited, status=0/SUCCESS)
              Process: 2848 ExecStart=/bin/bash /otm/starter.sh start (code=exited, status=0/SUCCESS)
             Main PID: 2874 (code=exited, status=2)
            
            Sep 15 20:35:03 pihole systemd[1]: Starting Startup of the OutagesIO Internet monitor agent...
            Sep 15 20:35:34 pihole bash[2848]: => Function: send_starter_version
            Sep 15 20:35:46 pihole bash[2848]: Starting OTM then exiting this script
            Sep 15 20:35:46 pihole systemd[1]: Started Startup of the OutagesIO Internet monitor agent.
            Sep 15 20:35:46 pihole systemd[1]: otm.service: Main process exited, code=exited, status=2/INVALIDARGUMENT
            Sep 15 20:35:46 pihole systemd[1]: otm.service: Failed with result 'exit-code'.
            

            Popped into the otm directory, and starter was there:

            root@pihole:~# cd otm
            root@pihole:~/otm# ls
            starter.sh
            

            I had cleared the otm log, after this above execution, fresh output.

            root@pihole:~/otm# cat /tmp/otm.log
            /otm/otm_binary: 1: /otm/otm_binary: ELF��n@X�@8: not found
            /otm/otm_binary: 2: /otm/otm_binary: �@: not found
            /otm/otm_binary: 3: /otm/otm_binary: T
                                                  ��: not found
            /otm/otm_binary: 3: /otm/otm_binary: H���gF
                                                       M: not found
            /otm/otm_binary: 5: /otm/otm_binary: �v5�␦�%
            8
             %����Z����: not found
            /otm/otm_binary: 7: /otm/otm_binary: ��
                                                   �: not found
            /otm/otm_binary: 7: /otm/otm_binary: �������: not found
            /otm/otm_binary: 1: /otm/otm_binary: Syntax error: word unexpected (expecting ")")
            
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            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #6

              The reason this is showing us because it is the Linux binary that is being run, not the ARM one.

              There might be a bug in the new method we've started using. It seems even when you select Pi, it's giving you the Linux binary.

              I can have the developer that works on this look at it tomorrow and fix it. Once it's done, I can update this post.

              We appreciate your letting us know because we were not aware of this issue.

              Regards,
              OutagesIO Support

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              • J Offline
                J Offline
                jinapatton
                wrote on last edited by
                #7

                I'm happy to be your test bed for this fix. I already have a script wrote to wipe both logs and the /otm folder.

                1 Reply Last reply
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                • OutagesIO_SupportO Offline
                  OutagesIO_SupportO Offline
                  OutagesIO_Support
                  wrote on last edited by OutagesIO_Support
                  #8

                  Thanks for your patience. We'll certainly fix this tomorrow and update you also.

                  Regards,
                  OutagesIO Support

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                  • OutagesIO_SupportO Offline
                    OutagesIO_SupportO Offline
                    OutagesIO_Support
                    wrote on last edited by
                    #9

                    Question, what hardware exactly are you using? Which version of Pi, make and model please.

                    Regards,
                    OutagesIO Support

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                    • OutagesIO_SupportO Offline
                      OutagesIO_SupportO Offline
                      OutagesIO_Support
                      wrote on last edited by OutagesIO_Support
                      #10

                      We see that everything is fine, the service is downloading the correct binary. We suspect that the hardware is not compatible with the aarch64 ARM binary.

                      For a test, please download the binary directly, then make it executable, then just run it like ./arm64_otm_1_81_2401

                      https://downloads.echonets.com/otm/arm64_otm_1_81_2401

                      Let us know the make/model of the Pi and what happens when you run it manually.

                      Regards,
                      OutagesIO Support

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                      • J Offline
                        J Offline
                        jinapatton
                        wrote on last edited by
                        #11

                        Raspberry Pi 3 B+ with 10 / Buster.

                        240K -rwxr-xr-x  1 root root 239K Sep 11 15:57 arm64_otm_1_81_2401
                        root@pihole:/otm# ./arm64_otm_1_81_2401
                        bash: ./arm64_otm_1_81_2401: cannot execute binary file: Exec format error
                        

                        I can format it to 11 / Bullseye, but if that's still too old I can grab a new one, as I run a pi-hole I'll maintain a raspberry pi for my installation.

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                        • OutagesIO_SupportO Offline
                          OutagesIO_SupportO Offline
                          OutagesIO_Support
                          wrote on last edited by OutagesIO_Support
                          #12

                          The Raspberry Pi 3 B+ typically runs a 32bit operating system by default, even though the hardware is 64bit capable.

                          If you're using a 32bit OS, the binary cannot work.

                          The binary is compiled as a 64bit executable, it won't run on a 32bit OS, which is likely the cause of the error you're seeing.

                          Here’s how you can check:

                          Confirm OS architecture: Run the following command to confirm if your OS is 32bit or 64bit:

                          uname -m

                          If the output is armv7l, it’s a 32bit OS. If it’s aarch64, then it’s 64bit.

                          Try running this against the binary that gets downloaded;

                          file /otm/otm_binary

                          Regards,
                          OutagesIO Support

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                          • OutagesIO_SupportO OutagesIO_Support marked this topic as a question on
                          • OutagesIO_SupportO Offline
                            OutagesIO_SupportO Offline
                            OutagesIO_Support
                            wrote on last edited by
                            #13

                            Sorry, I didn't' see your reply before completing mine. Yes, you would need a 64bit OS running on the device for otm to run on this.

                            Hope this helps to solve the mystery.

                            Regards,
                            OutagesIO Support

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                            To help us, you could leave a Google review, or share your reports in forums, or social media.
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                            • J Offline
                              J Offline
                              jinapatton
                              wrote on last edited by
                              #14

                              All good, cleared up for now. Ordered a Pi 5, will be here tomorrow.

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                              • OutagesIO_SupportO Offline
                                OutagesIO_SupportO Offline
                                OutagesIO_Support
                                wrote on last edited by
                                #15

                                Great, let us know how that goes. It should work no problem.

                                Regards,
                                OutagesIO Support

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                                • J Offline
                                  J Offline
                                  jinapatton
                                  wrote on last edited by
                                  #16

                                  Alright, we're in business. Purchased a Pi 5 for the PiHole / OTM client, working grand. The Pi 3 was formatted to the latest OS, and brought up as a purely OTM client.

                                  Should I start a new thread about moving licenses and renaming things to let this be as something searchable for others in case they see this themselves?

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                                  • OutagesIO_SupportO Offline
                                    OutagesIO_SupportO Offline
                                    OutagesIO_Support
                                    wrote on last edited by
                                    #17

                                    If it's s different topic, best to start a new one otherwise, it gets lost in the thread. If you don't mind :).

                                    Regards,
                                    OutagesIO Support

                                    Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                    To help us, you could leave a Google review, or share your reports in forums, or social media.
                                    You could mention us in articles, and perhaps someone would review us.
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                                    • J jinapatton has marked this topic as solved on
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