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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

Extended Service Purchase not shown/available on my agent

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
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  • M Offline
    M Offline
    mikrhicks
    wrote on last edited by
    #1

    I purchased a hardware agent with one year of extended reports. Currently my account does not show the year of extended reports (shows 2 weeks) and I cannot access the dashboard standard view, only light view for my hardware agent. Attempts to access standard view take me to: https://app.outagesio.com/agent/availablePackages/id/xxxxxx.

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #2

    Hi,

    Can you share the agent ID so I can look into this. And please don't worry, any data accumulated will show even if you cannot see it all now.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #3

    Hi,

    No need for the agent ID, I found it.

    Thanks to your input, we found a small bug that caused your extended reports to be taken away. When the trial period ended, it put your agent into the community level in error. This has been rectified and we apologize about the error.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
  • M Offline
    M Offline
    mikrhicks
    wrote on last edited by
    #4

    Thank you!

    1 Reply Last reply
    0

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