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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

    Extended Service Purchase not shown/available on my agent

    OutagesIO features, agent or service questions
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    • M
      mikrhicks last edited by

      I purchased a hardware agent with one year of extended reports. Currently my account does not show the year of extended reports (shows 2 weeks) and I cannot access the dashboard standard view, only light view for my hardware agent. Attempts to access standard view take me to: https://app.outagesio.com/agent/availablePackages/id/xxxxxx.

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      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by

        Hi,

        Can you share the agent ID so I can look into this. And please don't worry, any data accumulated will show even if you cannot see it all now.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • OutagesIO_Support
          OutagesIO_Support Moderator last edited by

          Hi,

          No need for the agent ID, I found it.

          Thanks to your input, we found a small bug that caused your extended reports to be taken away. When the trial period ended, it put your agent into the community level in error. This has been rectified and we apologize about the error.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
          Would you please take a moment to leave a Google review, it could help improve our chances of being found.

          1 Reply Last reply Reply Quote 0
          • M
            mikrhicks last edited by

            Thank you!

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