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    Information, Support and FAQ forums for OutagesIO

    Our FREE software monitors your Internet service and provider and can alert you to connection issues or downtime. For home, small business, IT companies and enterprise. Monitor Internet outages, track network connection reliability, and get proof you can use. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more about www.outagesio.com by visiting our web site

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    OutagesIO features, agent or service questions
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    • OutagesIO_Support
      OutagesIO_Support Moderator @lklawrie last edited by

      @lklawrie Unfortunately not.

      As always, we say that OutagesIO is just a tool and other factors must be used to come to some conclusion.

      Hard to believe they have not fixed this yet. I suspect this will continue for a long time unless you gather up some neighbors to monitor with.

      If you could correlate that others are having problems, you could start posting on their social pages or contact something like the better business bureau to file a case if they won't fix it.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets and popularity, making it highly difficult to find niche services like OutagesIO.
      We work hard on OutagesIO and your review would improve our chances of being found.

      Would you please take a moment to leave a Google review for us. We thank you in advance.
      Google reviews for OutagesIO

      L 1 Reply Last reply Reply Quote 0
      • L
        lklawrie @OutagesIO_Support last edited by

        @outagesio_support

        Fortunately, or unfortunately, their tech support is on my side (they have observed the disconnects) and put in a work order to get it done. Called again yesterday and he switched me to their scheduler -- who said "we will schedule it ASAP".

        It may not help that their main office is in Wyoming and we are in Colorado.

        I'm about to put it on "Nextdoor" with link to my connectivity monitor to see if others might be having the problem. Also may investigate if local companies might try to solve the problem.

        Thanks, as always, for your response. I should have entitled this "venting".

        –-----

        Linda

        OutagesIO_Support 1 Reply Last reply Reply Quote 0
        • OutagesIO_Support
          OutagesIO_Support Moderator @lklawrie last edited by

          You can share your basic report on your providers Facebook or Twitter or you can also download an image of it from the Light dashboard view that you can then upload into a post.

          It's the area that shows 'Breakdown of my Internet problems' and 'When my Internet was down'. You can also download an image of that if you want to share it.

          Posting about what you've been experiencing might be a good way to find others using the same provider so you can pool your findings.

          Happy to read that you have some help on the way. It's been quite the experience for you.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets and popularity, making it highly difficult to find niche services like OutagesIO.
          We work hard on OutagesIO and your review would improve our chances of being found.

          Would you please take a moment to leave a Google review for us. We thank you in advance.
          Google reviews for OutagesIO

          L 1 Reply Last reply Reply Quote 0
          • L
            lklawrie @OutagesIO_Support last edited by

            @outagesio_support

            Unfortunately, the dashboards show no outages since 6/7 (which was about when they installed to the new tower).

            I'm hearing from others though, similar problems. I'm trying to get them either here or to install a connectivity monitor.

            I installed a connectivity monitor on another site and !!! no connection problems.

            –-----

            Linda

            L 1 Reply Last reply Reply Quote 0
            • L
              lklawrie @lklawrie last edited by

              @outagesio_support

              They came, replaced all the connections and it looked pretty good for about 5 minutes.

              Have my little manual monitor running right now.

              –-----

              Linda

              OutagesIO_Support 1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator @lklawrie last edited by

                @lklawrie
                Keep in mind, you'll only see 'outages' logged if there are in fact IP outages that the agent can report. If there are no IP outages, then the problem is either something else or the agent is not able to remain online long enough to get the outage and it gets lost.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity, making it highly difficult to find niche services like OutagesIO.
                We work hard on OutagesIO and your review would improve our chances of being found.

                Would you please take a moment to leave a Google review for us. We thank you in advance.
                Google reviews for OutagesIO

                L 1 Reply Last reply Reply Quote 0
                • L
                  lklawrie @OutagesIO_Support last edited by

                  @outagesio_support

                  Yes, am quite aware of that.

                  –-----

                  Linda

                  OutagesIO_Support 1 Reply Last reply Reply Quote 0
                  • OutagesIO_Support
                    OutagesIO_Support Moderator @lklawrie last edited by

                    @lklawrie

                    Hi, has your service gotten any better?
                    Did the provider find and fix the problem/s?

                    Regards,
                    OutagesIO Support

                    Search engines favor deep pockets and popularity, making it highly difficult to find niche services like OutagesIO.
                    We work hard on OutagesIO and your review would improve our chances of being found.

                    Would you please take a moment to leave a Google review for us. We thank you in advance.
                    Google reviews for OutagesIO

                    L 1 Reply Last reply Reply Quote 0
                    • L
                      lklawrie @OutagesIO_Support last edited by

                      @outagesio_support

                      They came, replaced all the connections and it looked pretty good for about 5 minutes.
                      

                      Still getting lots of "connections timed out", "DNS not there", etc.

                      Living with it at the moment.

                      Thanks for asking

                      –-----

                      Linda

                      L 1 Reply Last reply Reply Quote 0
                      • L
                        lklawrie @lklawrie last edited by lklawrie

                        @outagesio_support

                        Our ultimate solution has been to add a VPN on our devices.

                        That has majorly solved the connection issues.

                        How do I tell if the hardware agent I have has "sensors"?

                        –-----

                        Linda

                        OutagesIO_Support 1 Reply Last reply Reply Quote 0
                        • OutagesIO_Support
                          OutagesIO_Support Moderator @lklawrie last edited by

                          @lklawrie

                          Happy to hear it's gotten better. It's odd that a VPN would make that difference since those packets still have to travel over the providers network. However, based on what you said above and using a VPN, it sounds like the issue is partly a bad DNS service on your providers part.

                          Regards,
                          OutagesIO Support

                          Search engines favor deep pockets and popularity, making it highly difficult to find niche services like OutagesIO.
                          We work hard on OutagesIO and your review would improve our chances of being found.

                          Would you please take a moment to leave a Google review for us. We thank you in advance.
                          Google reviews for OutagesIO

                          L 1 Reply Last reply Reply Quote 0
                          • L
                            lklawrie @OutagesIO_Support last edited by

                            @outagesio_support

                            Yes, we played with enabling different DNS but it never really got "ideal".

                            However after they redid all the connections, one of my "download" scripts became much better -- so I dunno. Our web connections/surfing were not particularly better until the VPN.

                            –-----

                            Linda

                            1 Reply Last reply Reply Quote 0
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