Information and Support

I'm not sure if you've already done this since this post was not updated but the latest version is now;

SCRIPT_VERSION="2023-1-26_1050_Phoenix_TZ

And you can download it here;
https://downloads.echonets.com/scripts/starter.sh

Just kill the otm process (as explained above) if it's running, then start over using the new version of the starter. The starter itself will now tell you when there is a new version.

The ratio is much higher for software because it's an instant download.

Hardware is mostly used by businesses while software agents are mostly used by consumers and especially free members.

Because most people are becoming used to ordering online that waiting a day to a few days for most might not be a problem.

The Windows software is much more of a challenge to maintain across so many versions and so many possible combinations of packages installed on different PCs.

That said we do continue to try and find the elusive problem we seem to have with the Windows agent on some combinations of PCs and their installed software. However, this seems to be a rare problem as we've only heard about it a few times.

And now we see it Inactive. It it stays this way for 29+ minutes, it will then change to Disconnected status.

Last communicated on 2023-02-09 13:02:30.

BTW, if you go to Historical, Pings or Outages, there you can zoom in and out to see more data spread out.

Always happy to help.

Please consider mentioning us in other forums, telling friends or sharing a review on Google.
People have a very hard time finding us because Google favors the very deep pockets of providers and outage sites that may prefer you don't find tools like this :).