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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Trying to reset 'Outages cumulative stats'

    OutagesIO features, agent or service questions
    reset counter cumulative
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    • F
      fme3 last edited by

      I have been unable to find a way to reset the 'Outages cumulative stats' data. I moved the hardware agent to another site and want to start data collection from zero.

      1 Reply Last reply Reply Quote 1
      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by OutagesIO_Support

        Hi,

        Do you mean fully reset the agent stats or only the one section called;

        https://app.outagesio.com/agent/stats/id/xxxxx (xxxxx being your agent ID).

        You don't need to reset anything, just create a new software agent with the new location info. The report you have for the current agent will eventually get removed after a few months.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • F
          fme3 last edited by

          @outagesio_support.

          The only option I see is to create a new software agent.
          I have a hardware agent that I am trying to move to another facility to monitor internet service there. The agent appears to be working but is adding data to that of the previous site. I'd like to start data collection anew.

          Please advise.

          OutagesIO_Support 1 Reply Last reply Reply Quote 1
          • OutagesIO_Support
            OutagesIO_Support Moderator @fme3 last edited by

            Got it.

            We can reset the hardware agent which would put it in a re-activation state as if brand new again.

            That would zero out all of its stats and you would use the activation email to start over.

            Note that in this case, all previous data would be completely lost however.
            If that's ok, I just need the agent ID and can go ahead.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

            F 1 Reply Last reply Reply Quote 0
            • F
              fme3 @OutagesIO_Support last edited by

              @outagesio_support

              OK.
              Please reset hardware agent 128575.
              It would be great if I could accomplish this myself.
              Showing logs/stats to an internet service provider and having to explain that some of the data pre-dates the period in question is very awkward and gives them reason to question the process.

              Thanks--

              OutagesIO_Support 1 Reply Last reply Reply Quote 0
              • OutagesIO_Support
                OutagesIO_Support Moderator @fme3 last edited by

                I forgot but we do offer that. It's under manage and then reset.
                I've already done it for you and it should be completely clear of old data now.

                Can you confirm with me that everything is ok now once you look.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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