Outages Export timestamps incorrect

[claytonbcollins]

I noticed that when I exported the excel file, the export time was off by 3 hours (marked as 3 hours earlier than when I pulled the report) and the timestamps are also off, compared to the timestamps on the web portal (off by 4 hours later than the portal specifies).
It seems the portal time is correct, (at least with ping reports), considering when we start to have network issues, the time correlates. But I can't export ping reports so I can't tell how it would look in an excel file.
Please advise.

[SBK]

@claytonbcollins
It seems data are exported in UTC format and not in the agent's timezone.

Will try to take a look at it asap and will come back to you

[SBK]

@claytonbcollins

I confirm
The export was not considering the agent's timezone and was showing the date and time in UTC

The fix will be live in minutes: please confirm when you will test again.

Thank you for this feedback!

[claytonbcollins]

@SBK
So, when it's showing a daily/nightly outage at 1am, is that EST/local time, or is that UTC? BTW, when I exported, the export time seems to still be incorrect (I just pulled it at 7:26pm EST, but it's showing 4:26pm. It would be nice if it specified what timezome each of the readings were for.

Also, how would I go about determining what the data is telling me, regarding the performance of the network?

[SBK]

@claytonbcollins
Your agent has been set with NY timezone i.e. EST so every date and time you see in the web app is already expressed in EST timezone.

Your comment highlighted a bug in the export that has been already fixed.

Can you please tell me which export are you referring to so i can double check?

[SBK]

@claytonbcollins

Is it possible you are referring to the "Export date" at the very top of the excel file ?

[claytonbcollins]

@SBK
Yes, it says "Export date: Jun 9, 2022, 4:26:43 PM" but it was 7:26pm.