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    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

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    Outages Export timestamps incorrect

    OutagesIO features, agent or service questions
    timestamp export outages
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    • C
      claytonbcollins last edited by

      I noticed that when I exported the excel file, the export time was off by 3 hours (marked as 3 hours earlier than when I pulled the report) and the timestamps are also off, compared to the timestamps on the web portal (off by 4 hours later than the portal specifies).
      It seems the portal time is correct, (at least with ping reports), considering when we start to have network issues, the time correlates. But I can't export ping reports so I can't tell how it would look in an excel file.
      Please advise.

      SBK 2 Replies Last reply Reply Quote 0
      • SBK
        SBK @claytonbcollins last edited by SBK

        @claytonbcollins
        It seems data are exported in UTC format and not in the agent's timezone.

        Will try to take a look at it asap and will come back to you

        Ed (K.)
        OutagesIO Development Team

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        • SBK
          SBK @claytonbcollins last edited by SBK

          @claytonbcollins

          I confirm
          The export was not considering the agent's timezone and was showing the date and time in UTC

          The fix will be live in minutes: please confirm when you will test again.

          Thank you for this feedback!

          Ed (K.)
          OutagesIO Development Team

          C 1 Reply Last reply Reply Quote 0
          • C
            claytonbcollins @SBK last edited by

            @SBK
            So, when it's showing a daily/nightly outage at 1am, is that EST/local time, or is that UTC? BTW, when I exported, the export time seems to still be incorrect (I just pulled it at 7:26pm EST, but it's showing 4:26pm. It would be nice if it specified what timezome each of the readings were for.

            Also, how would I go about determining what the data is telling me, regarding the performance of the network?

            SBK 2 Replies Last reply Reply Quote 0
            • SBK
              SBK @claytonbcollins last edited by

              @claytonbcollins
              Your agent has been set with NY timezone i.e. EST so every date and time you see in the web app is already expressed in EST timezone.

              Your comment highlighted a bug in the export that has been already fixed.

              Can you please tell me which export are you referring to so i can double check?

              Ed (K.)
              OutagesIO Development Team

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              • SBK
                SBK @claytonbcollins last edited by

                @claytonbcollins

                Is it possible you are referring to the "Export date" at the very top of the excel file ?

                Ed (K.)
                OutagesIO Development Team

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                • C
                  claytonbcollins @SBK last edited by

                  @SBK
                  Yes, it says "Export date: Jun 9, 2022, 4:26:43 PM" but it was 7:26pm.

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