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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

membership / purchases do not show the hardware agent nor my year subscription

Scheduled Pinned Locked Moved Solved OutagesIO features, agent or service questions
subscriptionmembershipagent
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  • D Offline
    D Offline
    dltwyman
    wrote on last edited by
    #1

    https://app.outagesio.com/user/membership purchases do not show the hardware agent I bought and installed nor my year subscription . dashboard is there , and shows "extended" and seems to be working.

    I purchased it through my account online. Should I be worried about this ? thank you dt

    Screenshot 2022-07-14 7.47.13 AM.png

    agent id 129276

    Screenshot 2022-07-14 7.45.33 AM.png

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #2

    Hi,

    Seems you found something we have to look into.
    Report upgrades are done on the application site (app.outagesio.com) but hardware purchases are done on the www.outagesio.com site.

    On the www, we use a paypal software package that allows us to automatically calculate the shipping but that code doesn't work and is not available on the app software that we're using.

    Thanks for pointing this out. I'll bring it up as something we need to add when a hardware agent is prepared for shipping.

    Thank you for using OutagesIO and hope it helps you find the problems you might be experiencing.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
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  • J Offline
    J Offline
    jwladd
    wrote on last edited by
    #3

    I have the same question.

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    0
  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #4

    Hi,

    When you order hardware from the main site, it doesn't show in the app site because the app site doesn't have the same paypal coding.

    The hardware agent is a one time purchase and can be used with either the free Community reports or Extended.

    If it's ordered as a bundle, the hardware and the reports are sold as a package deal from the main site. The hardware is manually prepared, shipped and then bundle time is then added to the agent ID.

    Once you activate the agent, the Extended reports will start.

    I'm not sure if this is helping to explain but if not, please add more information and we'll try to further explain.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

    1 Reply Last reply
    0
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