Monitor any Internet connection and the associated provider for disruptions and other issues. Tracks reliability with automated speed testing. For Windows, Linux, ARM64, ARMa7.
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Notice: Community reports replaced by Prestaging dashboard Dec 15, 2023
Installation on Win11Pro fails
I am not succeeding with installation of the agent on Win11Pro. I tried the MSI and the exe and am installing as admin. It always stops with "starting service"
That is the first error message I find in the system logs:
The service cannot be startet. System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
bei OtmService.OtmService.OnStart(String args)
bei System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
Sorry for the long delay, this seems to have been missed.
The dev asks the following;
Are you certain there is not already a copy of the service installed and running on that machine? Normally the only reason for a named pipe to fail to listen is if there is already a pipe with that name.
Can you make sure to completely uninstall the echo networks service if you see it then try again.
You'll have to use the dashboard to create a new agent if it no longer exists and just follow the directions as before.