Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
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Installation on Win11Pro fails
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I am not succeeding with installation of the agent on Win11Pro. I tried the MSI and the exe and am installing as admin. It always stops with "starting service"
That is the first error message I find in the system logs:
The service cannot be startet. System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
bei SJRLibraryCode.Communication.NamedPipe.Close()
bei SJRLibraryCode.Communication.NamedPipeServer.Listen()
bei OtmService.OtmService.OnStart(String[] args)
bei System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state) -
Hi,
Thanks for reporting this.
I've passed it on to our Windows dev who will take a look then I'll get back to this with you. -
Sorry for the long delay, this seems to have been missed.
The dev asks the following;Are you certain there is not already a copy of the service installed and running on that machine? Normally the only reason for a named pipe to fail to listen is if there is already a pipe with that name.
Can you make sure to completely uninstall the echo networks service if you see it then try again.
You'll have to use the dashboard to create a new agent if it no longer exists and just follow the directions as before. -
O OutagesIO_Support marked this topic as a question on
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Hi,
Did you resolve this?