Track Internet disconnections, provider outages with historical data, and automated speed testing.
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Subscription disappeared
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Dear support, I purchased a 2.5gbps hw agent with the 1yr upgraded subscription package. I got it configured, took it offline for a couple weeks, but when I went to reconnect it just now, my dashboard is showing no subscription and is only showing options for me to pay for a duplicate subscription. Agent # is 131237. Can you please assist? Thx
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Hi,
Very sorry for no response on this. For some reason, the site didn't send us an email about the post. I'll look right now and respond.
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I can confirm that the system did take the upgrade away. I have filed a bug with our lead developer to look into this. I would rather not change it back before someone looks at it in case there is a small bug if that's ok with you. It won't be long.
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O OutagesIO_Support marked this topic as a question on
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Hi,
No bug. One month was given in error. One year now added :).
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Thanks so much for fixing it! Everything is fully operational again and the subscription access is showing.
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O OutagesIO_Support has marked this topic as solved on