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Historical menu (Extended reports) - Alerts
Historical details about all alerts for this agent are stored long term.
Current alerts are shown at the top of the page while historical ones which have been closed are below.
All alerts can filtered to find specific events by kinds of alerts, date/time, acknowledged by, when and so on.
This information can be very useful when looking for trends or specific events and therefore cannot be deleted by manager or users.
Because each alert must be deal with by someone, there is a clear trail of what was done and by whom for managers and Enterprise admins.
This helps to ensure that problems are never overlooked and always dealt with.