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    OutagesIO Support Forums

    Information, Support and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small business, IT companies and enterprise. Tracks Internet and provider reliability with useful proof. For Windows 7, 8, 10, Centos 7, 8, Debian 7, Ubuntu, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting our web site, www.outagesio.com

    How to activate extended features in agent

    OutagesIO features, agent or service questions
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    • J
      jwagner last edited by

      Hello. I installed a software agent (on Window 7) then later paid for the extended reports plan. But my agent still has all the extended features unavailable. How do I active those features for the given software agent?

      Thanks,

      James

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      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by

        Hi James,

        It should have been updated shortly after your purchase.

        Have you tried to access the Historical menu, that's one of the functions that opens up and so do a lot of Notification options.

        Can you share the agent ID please so I can look into it.

        Regards,
        OutagesIO Support

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        • J
          jwagner last edited by

          The agent ID is 126794. It looks like all the extended features are still disabled.

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          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            Hi James,

            I see why now.

            When someone orders a hardware agent and extended at the same time, we figure it will take at least a few days to get to the member.

            We set the starting date of the Extended reports a few days into the future.

            Based on this however, from now on, we'll start it when the order comes in and add a few extra days to take into account shipping time.

            We apologize for the confusion and your reports for this agent are now in Extended mode. You should receive an email confirmation shortly.

            Thank you for using OutagesIO and if you get the chance to let us know how it's helped you at some point, we'd love to hear about it. There is a 'Success stories' forum for those posts.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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            • J
              jwagner last edited by

              Thanks. I now have extended reports in my software agent.

              James

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              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                Hi James,

                It turns you the agent ID you gave earlier was in fact a software agent that you had installed and not the hardware agent that you ordered along with extended. Therefore, the update was done on your software agent and not your hardware agent.

                We see that you activated the hardware agent before putting it online as the instructions explain which actually lead to our understanding that we need to add a little more logic into the activation process to prevent this.

                Once you connect your new hardware agent, all will be fine and its reports will be in Extended mode.

                Apologies for any confusion but it lead to something good at least.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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