Track Internet disconnections, provider outages with historical data, and automated speed testing.
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how to read dashboard
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About the Docsis Gateway I need to be sure I get this right so let's start with some assumptions...
If I look at the TraceRoute you executed while you were connected to the network that is having outages I can see the following:
- the agent has an IP belonging to the 192.168.4.x network (I can see 192.168.4.83)
- which is confirmed by the first hop which is the agent's gateway i.e. 192.168.4.1
- but you are telling me that the Docsis Gateway is very probably your router which is the next hop i.e. 192.168.1.1
So I am assuming that either you are using a virtual PC or the router has been configured to isolate the LAN network: again these are assumptions since I have no idea how really is your configuration.
No matter what I just said I can say now that very probably your provider is at your 4 hop where the address 10.240.168.185 shows up and that is exactly the IP that is mainly having outages together with some other after that one.
If that is the case then I can override the automatic discovery made by the agent so it can consider the correct network from that IP on (would do that anyway after the previous post where i suggest to reinstall the software).
If my assumptions are correct, I can see some relationship between the outages you are mentioning and the ones discovered by the agent but let me repeat myself: some disconnections could be absolutely NOT related to the so called IP outages.
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@SBK
ok, i uninstalled/reinstalled software and opened a new agent i think. had an outage sunday afternoon that shows as a gap on the ping chart, but not registered otherwise. do you or i need to do something about the excess hops? -
Sorry Dave, but I need to understand exactly what happened
There is no such thing like agent disabled could be either inactive or disconnected can you confirm which one of the two was?
When you said you deleted and reloaded another one, what exactly did you do since I still see the same agent with the same version
One last thing: if the agent behaves strangely I prefer you leave the installation as it is so i can troubleshoot from here otherwise I cannot help
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ok, sorry. i just saw it said "disconnected" when i checked it this morning. Whatever happened, just happened again. Internet was out for about 5 minutes around 4pm. agent on the dashboard was yellow and said "inactive" or something like that. Then it switched to disconnected (red) now. I'll leave it alone for you
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Dave,
I need to ask you to try again with a previous version
Please follow these steps:
- Uninstall the software from the windows control panel (Echo Network Service)
- Go to the dashboard of agent 129301
- Choose "Manage" menu
- Press "reinstall/update" button and...
...follow the instructions, which will guide you to download an older version of the software
Use this new file you are going to download and NOT the version you already have downloaded in these days
Then let's check together where we are and if this problem is still happening
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"promise!" :-)
I can see you did the installation and i can see that the agent went disconnected
I only ask you that you leave that PC up and running as it is now no matter what the dashboard says without trying to restart services or otherwise
ok ??
