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Monitor your Internet service and provider

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  5. how to read dashboard
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

how to read dashboard

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
dashboardinternal vs exthow to read
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  • D dberges

    Sorry for the confusion. I first loaded an agent on the laptop i use (call it A). It looked like it might help me document outages, but i travel (with the laptop) a lot. So i tried to cancel/delete that agent and started over on an old laptop (B) that i could leave on all the time while i was gone. But B doesn't have office for email, so when you told me to do the command prompt, i did it on A. Not sure that should matter if we're just tracking our internet feed?
    When i googled Docsis Gateway, i see a picture that looks just like my Optimum router.
    btw, i had another outage at 5:53 for about 3 minutes, but i don't see anything on the dashboard (other than a blip on the ping chart). The dashboard often times out and i have to "reconnect" - i mean to leave it on 24/7, but not sure i am?

    SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by SBK
    #11

    @dberges

    About the Docsis Gateway I need to be sure I get this right so let's start with some assumptions...

    If I look at the TraceRoute you executed while you were connected to the network that is having outages I can see the following:

    • the agent has an IP belonging to the 192.168.4.x network (I can see 192.168.4.83)
    • which is confirmed by the first hop which is the agent's gateway i.e. 192.168.4.1
    • but you are telling me that the Docsis Gateway is very probably your router which is the next hop i.e. 192.168.1.1

    So I am assuming that either you are using a virtual PC or the router has been configured to isolate the LAN network: again these are assumptions since I have no idea how really is your configuration.

    No matter what I just said I can say now that very probably your provider is at your 4 hop where the address 10.240.168.185 shows up and that is exactly the IP that is mainly having outages together with some other after that one.

    If that is the case then I can override the automatic discovery made by the agent so it can consider the correct network from that IP on (would do that anyway after the previous post where i suggest to reinstall the software).

    If my assumptions are correct, I can see some relationship between the outages you are mentioning and the ones discovered by the agent but let me repeat myself: some disconnections could be absolutely NOT related to the so called IP outages.

    Ed (K.)
    Development Team

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    • D Offline
      D Offline
      dberges
      wrote on last edited by
      #12

      deleted the agent, but can't figure out how to uninstall the software. what's it's name? i tried outages, nutpile, io, etc

      SBKS 2 Replies Last reply
      0
      • D Offline
        D Offline
        dberges
        wrote on last edited by
        #13

        not sure what a "virtual pc" is. i'm using two Dell laptops over wifi. another outage at 11:53 for about 3 minutes before i deleted agent. showed a hi spike on the ping chart, but that's all. sure appreciate your patience!!

        1 Reply Last reply
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        • D dberges

          deleted the agent, but can't figure out how to uninstall the software. what's it's name? i tried outages, nutpile, io, etc

          SBKS Offline
          SBKS Offline
          SBK
          wrote on last edited by OutagesIO_Support
          #14

          @dberges
          Look for the Echo networks service in your installed programs.

          Ed (K.)
          Development Team

          1 Reply Last reply
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          • D dberges

            deleted the agent, but can't figure out how to uninstall the software. what's it's name? i tried outages, nutpile, io, etc

            SBKS Offline
            SBKS Offline
            SBK
            wrote on last edited by OutagesIO_Support
            #15

            @dberges
            But you deleted the agent that was active?

            Ed (K.)
            Development Team

            1 Reply Last reply
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            • D Offline
              D Offline
              dberges
              wrote on last edited by
              #16

              yes. only one was active, on old computer. deleted it. new computer shows 2 deactivated and so does old computer. if there's software i downloaded it, i can't find to uninstall. need the name.

              SBKS 1 Reply Last reply
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              • D dberges

                yes. only one was active, on old computer. deleted it. new computer shows 2 deactivated and so does old computer. if there's software i downloaded it, i can't find to uninstall. need the name.

                SBKS Offline
                SBKS Offline
                SBK
                wrote on last edited by OutagesIO_Support
                #17

                @dberges

                As mentioned earlier...
                Echo Networks Service

                but I do see that the two agents you left are referred to the same hardware.

                It is not clear to me what you are trying to do at this point: please let me understand

                Ed (K.)
                Development Team

                D 1 Reply Last reply
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                • SBKS SBK

                  @dberges

                  As mentioned earlier...
                  Echo Networks Service

                  but I do see that the two agents you left are referred to the same hardware.

                  It is not clear to me what you are trying to do at this point: please let me understand

                  D Offline
                  D Offline
                  dberges
                  wrote on last edited by
                  #18

                  @SBK
                  ok, i uninstalled/reinstalled software and opened a new agent i think. had an outage sunday afternoon that shows as a gap on the ping chart, but not registered otherwise. do you or i need to do something about the excess hops?

                  SBKS 2 Replies Last reply
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                  • D dberges

                    @SBK
                    ok, i uninstalled/reinstalled software and opened a new agent i think. had an outage sunday afternoon that shows as a gap on the ping chart, but not registered otherwise. do you or i need to do something about the excess hops?

                    SBKS Offline
                    SBKS Offline
                    SBK
                    wrote on last edited by SBK
                    #19

                    @dberges

                    I see you removed all the agents now...
                    ... and created a new one :-)

                    Ed (K.)
                    Development Team

                    1 Reply Last reply
                    0
                    • D dberges

                      @SBK
                      ok, i uninstalled/reinstalled software and opened a new agent i think. had an outage sunday afternoon that shows as a gap on the ping chart, but not registered otherwise. do you or i need to do something about the excess hops?

                      SBKS Offline
                      SBKS Offline
                      SBK
                      wrote on last edited by
                      #20

                      @dberges

                      I would strongly suggest you to leave that PC up and running for some time so we can see what it is capable of
                      Meanwhile I will override the hops assignment as I mentioned in an earlier post

                      Ed (K.)
                      Development Team

                      D 1 Reply Last reply
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                      • SBKS SBK

                        @dberges

                        I would strongly suggest you to leave that PC up and running for some time so we can see what it is capable of
                        Meanwhile I will override the hops assignment as I mentioned in an earlier post

                        D Offline
                        D Offline
                        dberges
                        wrote on last edited by
                        #21

                        @SBK but see all the gaps in the ping chart? i think those are all 1-3 minute outages - that's my problem. not showing up on the outages chart though.
                        i will leave it up now, no travel planned.

                        SBKS 1 Reply Last reply
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                        • D dberges

                          @SBK but see all the gaps in the ping chart? i think those are all 1-3 minute outages - that's my problem. not showing up on the outages chart though.
                          i will leave it up now, no travel planned.

                          SBKS Offline
                          SBKS Offline
                          SBK
                          wrote on last edited by
                          #22

                          @dberges

                          Right what you see in the pings is when the agent is unable to communicate with our servers but not necessary they are IP outages.

                          Will go thru in these days, lets accumulate a reasonable amount of data

                          Ed (K.)
                          Development Team

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                          0
                          • D Offline
                            D Offline
                            dberges
                            wrote on last edited by
                            #23

                            this morning i noticed that the agent was disabled. said it came on at 3am and went off at 5am. couldn't figure out why or how to reengage it, so i deleted and reloaded another one.

                            SBKS 1 Reply Last reply
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                            • D dberges

                              this morning i noticed that the agent was disabled. said it came on at 3am and went off at 5am. couldn't figure out why or how to reengage it, so i deleted and reloaded another one.

                              SBKS Offline
                              SBKS Offline
                              SBK
                              wrote on last edited by SBK
                              #24

                              @dberges

                              Sorry Dave, but I need to understand exactly what happened

                              There is no such thing like agent disabled could be either inactive or disconnected can you confirm which one of the two was?

                              When you said you deleted and reloaded another one, what exactly did you do since I still see the same agent with the same version

                              One last thing: if the agent behaves strangely I prefer you leave the installation as it is so i can troubleshoot from here otherwise I cannot help

                              Ed (K.)
                              Development Team

                              1 Reply Last reply
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                              • D Offline
                                D Offline
                                dberges
                                wrote on last edited by
                                #25

                                ok, sorry. i just saw it said "disconnected" when i checked it this morning. Whatever happened, just happened again. Internet was out for about 5 minutes around 4pm. agent on the dashboard was yellow and said "inactive" or something like that. Then it switched to disconnected (red) now. I'll leave it alone for you

                                SBKS 2 Replies Last reply
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                                • D dberges

                                  ok, sorry. i just saw it said "disconnected" when i checked it this morning. Whatever happened, just happened again. Internet was out for about 5 minutes around 4pm. agent on the dashboard was yellow and said "inactive" or something like that. Then it switched to disconnected (red) now. I'll leave it alone for you

                                  SBKS Offline
                                  SBKS Offline
                                  SBK
                                  wrote on last edited by
                                  #26

                                  @dberges

                                  Nothing to be sorry Dave, just trying to understand if you are having a specific issue or the last version we released has a bug :-(

                                  Ed (K.)
                                  Development Team

                                  1 Reply Last reply
                                  0
                                  • D dberges

                                    ok, sorry. i just saw it said "disconnected" when i checked it this morning. Whatever happened, just happened again. Internet was out for about 5 minutes around 4pm. agent on the dashboard was yellow and said "inactive" or something like that. Then it switched to disconnected (red) now. I'll leave it alone for you

                                    SBKS Offline
                                    SBKS Offline
                                    SBK
                                    wrote on last edited by
                                    #27

                                    @dberges

                                    Dave,

                                    I need to ask you to try again with a previous version

                                    Please follow these steps:

                                    1. Uninstall the software from the windows control panel (Echo Network Service)
                                    2. Go to the dashboard of agent 129301
                                    3. Choose "Manage" menu
                                    4. Press "reinstall/update" button and...
                                      ...follow the instructions, which will guide you to download an older version of the software

                                    Use this new file you are going to download and NOT the version you already have downloaded in these days

                                    Then let's check together where we are and if this problem is still happening

                                    Ed (K.)
                                    Development Team

                                    1 Reply Last reply
                                    0
                                    • D Offline
                                      D Offline
                                      dberges
                                      wrote on last edited by
                                      #28

                                      disconnected again. i didn't do anything - promise!

                                      SBKS 2 Replies Last reply
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                                      • D dberges

                                        disconnected again. i didn't do anything - promise!

                                        SBKS Offline
                                        SBKS Offline
                                        SBK
                                        wrote on last edited by
                                        #29

                                        @dberges

                                        "promise!" :-)

                                        I can see you did the installation and i can see that the agent went disconnected

                                        I only ask you that you leave that PC up and running as it is now no matter what the dashboard says without trying to restart services or otherwise

                                        ok ??

                                        Ed (K.)
                                        Development Team

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                                        • D dberges

                                          disconnected again. i didn't do anything - promise!

                                          SBKS Offline
                                          SBKS Offline
                                          SBK
                                          wrote on last edited by
                                          #30

                                          @dberges

                                          If possible please mention here which exact Windows version and what level of patch it has

                                          Ed (K.)
                                          Development Team

                                          D 1 Reply Last reply
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