Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.
Agent sometimes stops working
-
@SBK
Hi,
130067 is disconnected currently. I installed with admin rights. What do you see on your end? I don't see anything blocked on our end.@marcuscommunications said in Agent sometimes stops working:
130067
Hi,
We see it as Disconnected right now. That means it's been offline for at least 30 minutes.
Regards,
OutagesIO SupportSearch engines favor deep pockets making it difficult to find services like OutagesIO.
To help us, you could leave a Google review, or share your reports in forums, or social media.
You could mention us in articles, and perhaps someone would review us.
We count on satisfied members spreading the word! -
@marcuscommunications said in Agent sometimes stops working:
130067
Hi,
We see it as Disconnected right now. That means it's been offline for at least 30 minutes.
-
@marcuscommunications
This is what I see on our firewall for traffic coming from the agent and going out to what I assume is the Outages IO reporting server.@marcuscommunications Yes, that's one of the servers it would be communicating with.
Does the service show running on the PC that the agent is running on? And if so, can you still ping the above IP? The other won't respond.
Regards,
OutagesIO SupportSearch engines favor deep pockets making it difficult to find services like OutagesIO.
To help us, you could leave a Google review, or share your reports in forums, or social media.
You could mention us in articles, and perhaps someone would review us.
We count on satisfied members spreading the word! -
@EchoMin Agent was restarted on 2023-02-08 10:13:24.
Last communicated on 2023-02-08 16:36:21.On our end, we see; 2023-02-08 21:36:21 so it definitely has not communicated since then.
-
@marcuscommunications Yes, that's one of the servers it would be communicating with.
Does the service show running on the PC that the agent is running on? And if so, can you still ping the above IP? The other won't respond.
@EchoMin I can ping from that computer:
Pinging 66.85.130.2 with 32 bytes of data:
Reply from 66.85.130.2: bytes=32 time=83ms TTL=51
Reply from 66.85.130.2: bytes=32 time=84ms TTL=51
Reply from 66.85.130.2: bytes=32 time=75ms TTL=51
Reply from 66.85.130.2: bytes=32 time=85ms TTL=51Ping statistics for 66.85.130.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 85ms, Average = 81msC:\Users\Administrator>
I have tried multiple computers on that network and they acted the same way with the agent so its definitely something on that local network. I just don't know how I would go about troubleshooting where the communication is getting broken.
-
@EchoMin I can ping from that computer:
Pinging 66.85.130.2 with 32 bytes of data:
Reply from 66.85.130.2: bytes=32 time=83ms TTL=51
Reply from 66.85.130.2: bytes=32 time=84ms TTL=51
Reply from 66.85.130.2: bytes=32 time=75ms TTL=51
Reply from 66.85.130.2: bytes=32 time=85ms TTL=51Ping statistics for 66.85.130.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 85ms, Average = 81msC:\Users\Administrator>
I have tried multiple computers on that network and they acted the same way with the agent so its definitely something on that local network. I just don't know how I would go about troubleshooting where the communication is getting broken.
Can you check the service on that PC so we can know if it's running. If it says it's running, you could look at your system app log and see if there is any error log. Then you could restart the service to see if that cures it.
It doesn't mean we found the problem but it's more info.
Regards,
OutagesIO SupportSearch engines favor deep pockets making it difficult to find services like OutagesIO.
To help us, you could leave a Google review, or share your reports in forums, or social media.
You could mention us in articles, and perhaps someone would review us.
We count on satisfied members spreading the word! -
Can you check the service on that PC so we can know if it's running. If it says it's running, you could look at your system app log and see if there is any error log. Then you could restart the service to see if that cures it.
It doesn't mean we found the problem but it's more info.
@OutagesIO_Support It was already running, have restarted the service, I expect it to work for the next 30 seconds
-
Also, are all the servers you're running the agent on the same version, like Win 10, 11 or a server version. I see 130067 is win 10.
Regards,
OutagesIO SupportSearch engines favor deep pockets making it difficult to find services like OutagesIO.
To help us, you could leave a Google review, or share your reports in forums, or social media.
You could mention us in articles, and perhaps someone would review us.
We count on satisfied members spreading the word! -
Also, are all the servers you're running the agent on the same version, like Win 10, 11 or a server version. I see 130067 is win 10.
@OutagesIO_Support
The problem Agent 130067 is running on Windows Server 2019 Essentials
The below are working:
Agent 130066 is running on Windows Server 2019 Datacenter
Agent 130072 is running on Windows 10 Pro 21H2
Agent 130071 us running on Windows Server 2012R2 -
We have seen in some situations that the agent seems to be running fine then suddenly, part of the communications stops. It often seems to be something that allows ICMP for a while then blocks it at some point either in the network or with the provider or it could even be upstream.
It's been active for over 5 minutes now.
-
And now we see it Inactive. It it stays this way for 29+ minutes, it will then change to Disconnected status.
Last communicated on 2023-02-09 13:02:30.
-
O OutagesIO_Support marked this topic as a question on
-
E EchoMin marked this topic as a regular topic on
