Subscription not working

[jjuly]

Hello
I purchased the extended reports with the monthly plan on 13 April 2023.
My PayPal account shows the transaction.

However, Recent Events are not showing any outages since 31 March. That seems odd based on the many outages that occured before that date.
2023-03-31 03:44:55 - Down (62.115.42.2) for 44s (Beyond)
2023-03-31 03:38:31 - Down (213.248.67.190) for 2m 16s (Beyond)
2023-03-27 02:03:08 - Down (62.115.125.97) for 8s (Beyond)
2023-03-27 01:52:27 - Down (213.248.67.190) for 2m 8s (Beyond)
2023-03-27 00:19:52 - Down (62.115.125.97) for 45s (Beyond)
2023-03-27 00:14:49 - Down (213.248.67.190) for 13s (Beyond)
2023-03-23 15:56:18 - Down (10.48.43.232) for 12s (Beyond)

I am looking at the Extended Dashboard.

I just checked my account status for purchases and my subscription ended the same day I started it.

Agent: 31521
Package: Subscription - Extended reports (monthly) (permanent)
Begin Date: 2023-04-13
End Date: 2123-04-13
Level: Extended
Status: Trial by OutagesIO

I have had this product with the hardware agent since 2020-07-29.

[OutagesIO_Support]

@jjuly

Hi,

First, I assume you've read the notices that we just recently found out that outages emails had not been going out for a very long time. No one reported it so we never knew about this until recently. This is fixed now so yes, outage notifications should be going out as of about a week ago.

As for your subscription, it looks correct. It's not the same day but 2123 :). It's just a way to allow a long term upgrade that won't expire until the member cancels the subscription.

However, can you let me know where you see this 'Trial by OutagesIO' note?

This is what I see;

I confirm based on the agent ID you've provided that we don't see any outages since 2023-03-31 03:44:55 which was beyond your provider.

You could try to force an outage to make sure everything is working as it should be.

[jjuly]

@OutagesIO_Support
Thank you for the prompt reply. The Trial by OutagesIO is in Account / Purchases. See screenshot.
Thank you.

[OutagesIO_Support]

Oddly enough, that's something I cannot see.
I'll bring this 'Trial by OutagesIO' status up in the next meeting. Maybe the text needs to be changed to better reflect what it means.

Outside of that, everything looks ok to me. Your agent will be in Extended until you cancel it.

[jjuly]

@OutagesIO_Support
A follow-up ....
I disconnected the cable from the modem for one minute and OutagesIO properly indicated the outage.

Saludos,
John

[OutagesIO_Support]

@jjuly Great, thank you for the update and for using OutagesIO!

Please let others know whenever possible because Google favors deep pocket advertisers that prefer you would not find a solution like ours.