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Dashboard unavailable
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Hello,
I installed the software on my Win11 PC.
Everything went well, the agent was installed and running fine. But the dashboard icon was greyed out. I checked my firewall appliance and noticed the Win11 client was attempting to contact the domain foxymon.com and this was blocked. I released this domain. But still, the Dashboard is not available. What else can I try to access my Dashboard?
Agent ID 130353
Thanks -
Hi,
Since you say it's installed and the service is in fact running, but I still see it in 'Created' status, this means that the agent is not able to communicate with our foxymon.com network to complete the installation and set up the dashboard for you.
The foxymon.com network is what the agent should communicate with but it sounds like something is preventing the agent from reaching it.
From that PC, you can try to ping www.foxymon.com and even browse to it and you should get a simple response like 200 or 2000. If you don't, something is still blocking the PC/agent from reaching that.
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Sorry for the delay. It is vacation time here. OK, I saw that your domain was blocked on another layer (DNS filter). Now I can ping and browse it. But still, there are no results found on the Dashboard. I tried to restart the OTM. Should I wait more or reinstall something? Thanks
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I assume you deleted that agent because, well, it's deleted :).
Can you share the new ID please. -
BTW, was it only the foxymon.com domain that was blocked, not outages.io or outagesio.com?
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Well, no. I did not delete the agent. I confirm I can browse outages.io and outagesio.com.
So, I created a new software agent. The ID is 130372. I uninstalled the previous OTM and installed the new one. Still, the dashboard says "not available". What should I do? -
The initial ID you provided was 130353 which is now deleted.
Ok, so, looking at ID 130372, it's not installed yet. This means it is unable to reach something on our end, likely www.foxymon.com / foxymon.com.Unfortunately, I still see this agent only as created and not completed which means the installer is not able to reach our network. Something is preventing it from communicating with us.
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Well, I can browse www.foxymon.com / foxymon.com. I receive 2000.
I can browse outages.io and outagesio.com
When I ping outages.io, outagesio.com, and www.foxymon.com, address resolutions work well, but I do not receive ICMP replies, whereas I receive them for foxymon.com.
Any other condition I should test?
Thanks -
Can you check to see if the service was installed on the PC? If you look at services, do you see an 'echo networks' one? If so, and it's likely not running, try running it and see if you get some kind of error.
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Then there's something on the PC that is preventing the service from reaching our network.
If the install was done as Administrator, then it should have worked but if it didn't, then something else on the PC overrode the installer trying to give itself the required firewall access.You can manually add those. Check out this post.
https://support.outagesio.com/topic/9/howto-no-hops-no-pings-in-your-dashboard
