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ISP using 10. for first hops. Those are not on my local LAN.
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wrote on Apr 18, 2024, 3:07 PM last edited by
My ISP is using 10. addresses for the first couple of hops. Those are not on my local LAN, but oIO sees issues there as Local. Is there a way to adjust this?
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wrote on Apr 18, 2024, 3:16 PM last edited by
Hi,
Yes, we do have a special feature that can be used to adjust where the ISP/GW begins.
By doing this, the agent can better know where your LAN ends and where your ISP/GW begins.
I think all we need to know is the hop count that should be considered the ISP/GW. -
wrote on Apr 18, 2024, 6:50 PM last edited by
My agent machine is directly connected to my edge router (192.168.x.1). The next 2 hops are 10.x.x.x at the ISP, then the fourth one is the routable address at the ISP. After that is beyond ISP.
How do I adjust the borders? -
wrote on Apr 18, 2024, 7:31 PM last edited by
Do you know if the hop IPs change? If not, we can do it, if they do change, then we have to dig a little deeper.
The key is knowing what you consider to be the ISP, usually the WAN side of your router connected to the ISP or the next hop so long as it's still at your location and not in the street.
We can do this custom change based on IP but not hop yet.
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wrote on Apr 18, 2024, 7:42 PM last edited by
The IPs that are showing as LAN that should be ISP are 10.21.0.1, 10.5.0.1, and 10.101.1.34.
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wrote on Apr 22, 2024, 3:30 PM last edited by
Hi, sorry, for some reason, we didn't see this reply.
Can you provide the agent ID please. -
wrote on Apr 22, 2024, 5:59 PM last edited by
Agent ID 130878
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wrote on Apr 22, 2024, 6:09 PM last edited by OutagesIO_Support Apr 22, 2024, 11:10 AM
Thanks. I'll ask that someone look at this shortly and adjust it.
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wrote on Apr 22, 2024, 10:48 PM last edited by
Can you check it now please or keep an eye on it to see if it's correct? We made the second hop your ISP.
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wrote on Apr 22, 2024, 11:03 PM last edited by
Thanks! I will keep an eye on it.
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wrote on Apr 29, 2024, 4:08 PM last edited by
Is it better now?
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wrote on Apr 30, 2024, 6:01 PM last edited by
Sorry, I've been recovering from a C: drive crash. Yes, it is better now. Thank you for your help.
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wrote on Apr 30, 2024, 6:25 PM last edited by
Great. Please keep this in mind if you add/remove agents.
Glad it's working now.
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O OutagesIO_Support has marked this topic as solved on Apr 30, 2024, 6:25 PM