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Monitor your Internet service and provider

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Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Install infinite loop

Scheduled Pinned Locked Moved Solved ARM
raspberry pirpi-4arm
49 Posts 5 Posters 4.7k Views
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  • B beeglej

    @SBK I shouldn't have any limitations imposed by my isp.

    As far as a firewall, I don't really have one active for this device. The router has a firewall but this device is exempt. This device is a raspberry pi 4 and is also used to run Pi-Hole. I disabled the filtering to download the script and it still won't work. I am wondering now if the Pi-Hole cannot provide DNS for itself. I will readjust the network settings so the device is not asking itself for DNS.

    My other question is the script seems to be trying to download the otm from foxymon.com. In the post above it
    @OutagesIO_Support said in Install infintie loop:

    I think it's supposed to be this.
    ARM based agent

    the website in his post is downloads.outagesio.com/otm/otm_1.62.206_arm which isn't the same. Unless the foxymon website is just forwarding a new file. But, when i navigate to the address in the script it loads an empty page when I inspect the page.

    SBKS Offline
    SBKS Offline
    SBK
    wrote on last edited by
    #11

    @beeglej

    I try to explain but I really need to know if you can download that file from a normal browser .

    In the script you will see the requests made to foxymon.com which is a factory of servers answering requests from all the agents.

    The file I am sending you is the file that the your PI is trying to download so eventually you can try with a wget and see if the file is downloaded onto the pi4 device

    wget https://downloads.outagesio.com/otm/otm_1.62.2006_arm

    Ed (K.)
    Development Team

    B 1 Reply Last reply
    0
    • SBKS SBK

      @beeglej

      I try to explain but I really need to know if you can download that file from a normal browser .

      In the script you will see the requests made to foxymon.com which is a factory of servers answering requests from all the agents.

      The file I am sending you is the file that the your PI is trying to download so eventually you can try with a wget and see if the file is downloaded onto the pi4 device

      wget https://downloads.outagesio.com/otm/otm_1.62.2006_arm

      B Offline
      B Offline
      beeglej
      wrote on last edited by
      #12

      @SBK Yes wget returns and downloads the file

      SBKS 1 Reply Last reply
      0
      • B beeglej

        @SBK Yes wget returns and downloads the file

        SBKS Offline
        SBKS Offline
        SBK
        wrote on last edited by SBK
        #13

        @beeglej

        "hold the phone!" :-)
        If you can download the file from the PI4 using wget then the issue must be different.

        In the script you can see there is a variable at the very beginning called start which says where the script and all the rest will be placed

        Is it where you put the script? or is it another folder?
        Can you double check that?

        And one more thing can you run the otm file you just downloaded?

        Ed (K.)
        Development Team

        B 1 Reply Last reply
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        • SBKS SBK

          @beeglej

          "hold the phone!" :-)
          If you can download the file from the PI4 using wget then the issue must be different.

          In the script you can see there is a variable at the very beginning called start which says where the script and all the rest will be placed

          Is it where you put the script? or is it another folder?
          Can you double check that?

          And one more thing can you run the otm file you just downloaded?

          B Offline
          B Offline
          beeglej
          wrote on last edited by
          #14

          @SBK the script is in /agent/starter_aarch64_ocp.sh

          I have also ran the chmod 755 on the file to give it permissions

          Which the start="/agent"

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          • OutagesIO_SupportO Offline
            OutagesIO_SupportO Offline
            OutagesIO_Support
            wrote on last edited by
            #15

            Ok, we found a lead by doing an install on a pi device. Give us a little time to debug this and we'll give you a solution.

            Thanks.

            Regards,
            OutagesIO Support

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            B 1 Reply Last reply
            0
            • OutagesIO_SupportO OutagesIO_Support

              Ok, we found a lead by doing an install on a pi device. Give us a little time to debug this and we'll give you a solution.

              Thanks.

              B Offline
              B Offline
              beeglej
              wrote on last edited by
              #16

              @OutagesIO_Support Sounds like a plan. Even though its not great that it is broken right now, I'm glad I am not totally crazy

              SBKS 1 Reply Last reply
              0
              • B beeglej

                @OutagesIO_Support Sounds like a plan. Even though its not great that it is broken right now, I'm glad I am not totally crazy

                SBKS Offline
                SBKS Offline
                SBK
                wrote on last edited by SBK
                #17

                @beeglej

                Can you please download the new version of the script

                You can check it here
                https://app.outagesio.com/agent/checkList/id/128755

                Please let us know if it is working now

                Ed (K.)
                Development Team

                1 Reply Last reply
                0
                • OutagesIO_SupportO Offline
                  OutagesIO_SupportO Offline
                  OutagesIO_Support
                  wrote on last edited by
                  #18

                  Here's how you should proceed at this point.

                  All of those agents that you have in Created status, just let them expire. The will expire from your dashboard after 24hrs.

                  The site automatically does this to prevent confusion by leaving a bunch of non fully installed in the dashboard.

                  Create a new one, go through the process and it should work now. It's too bad people don't report problems more often so we can fix them. They just tend to find a problem and leave so it can be a while before we are even aware of any issues otherwise, we jump on them pretty quickly.

                  Just keep one thing in mind. There is a note that will show up saying that you have to comment out a line IF you are going to use systemd to start/stop your agent. If you don't, you'll end up with multiple instances running for no good reason.

                  You should be good to go now. let us know how things go.

                  Regards,
                  OutagesIO Support

                  Search engines favor deep pockets making it difficult to find services like OutagesIO.
                  To help us, you could leave a Google review, or share your reports in forums, or social media.
                  You could mention us in articles, and perhaps someone would review us.
                  We count on satisfied members spreading the word!

                  B 1 Reply Last reply
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                  • OutagesIO_SupportO OutagesIO_Support

                    Here's how you should proceed at this point.

                    All of those agents that you have in Created status, just let them expire. The will expire from your dashboard after 24hrs.

                    The site automatically does this to prevent confusion by leaving a bunch of non fully installed in the dashboard.

                    Create a new one, go through the process and it should work now. It's too bad people don't report problems more often so we can fix them. They just tend to find a problem and leave so it can be a while before we are even aware of any issues otherwise, we jump on them pretty quickly.

                    Just keep one thing in mind. There is a note that will show up saying that you have to comment out a line IF you are going to use systemd to start/stop your agent. If you don't, you'll end up with multiple instances running for no good reason.

                    You should be good to go now. let us know how things go.

                    B Offline
                    B Offline
                    beeglej
                    wrote on last edited by
                    #19

                    @OutagesIO_Support I finally got it to work. Now I just have to troubleshoot getting the systemctl service up and going.

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                    • OutagesIO_SupportO Offline
                      OutagesIO_SupportO Offline
                      OutagesIO_Support
                      wrote on last edited by
                      #20

                      Nice to hear you got it. The problem was a simple case sensitivity in the script.

                      Remember, if you go with the systemd control, be sure to comment out the line mentioned in the script.

                      Thanks for bringing this to our attention glad it's working now.

                      Regards,
                      OutagesIO Support

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                      You could mention us in articles, and perhaps someone would review us.
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                      B 1 Reply Last reply
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                      • OutagesIO_SupportO OutagesIO_Support

                        Nice to hear you got it. The problem was a simple case sensitivity in the script.

                        Remember, if you go with the systemd control, be sure to comment out the line mentioned in the script.

                        Thanks for bringing this to our attention glad it's working now.

                        B Offline
                        B Offline
                        beeglej
                        wrote on last edited by
                        #21

                        @OutagesIO_Support

                        Now while trying to start the service I get the following output in the terminal after following the instructions and commenting out the line in the script:

                        ā— otm.service - Startup of the OutagesIO monitoring agent
                        Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enab
                        Active: activating (auto-restart) (Result: exit-code) since Thu 2022-02-17 23
                        Process: 9592 ExecStartPre=/agent/starter_aarch64_ocp.sh (code=exited, status=
                        lines 1-4/4 (END)...skipping...
                        ā— otm.service - Startup of the OutagesIO monitoring agent
                        Loaded: loaded (/etc/systemd/system/otm.service; enabled; vendor preset: enabled)
                        Active: activating (auto-restart) (Result: exit-code) since Thu 2022-02-17 23:14:25 GMT; 2s ago
                        Process: 9592 ExecStartPre=/agent/starter_aarch64_ocp.sh (code=exited, status=203/EXEC)

                        any ideas?

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                        0
                        • OutagesIO_SupportO Offline
                          OutagesIO_SupportO Offline
                          OutagesIO_Support
                          wrote on last edited by
                          #22

                          I'm sorry you're still experiencing problems.

                          We provide some scripts and tips that we use in-house but when it comes to operating systems, you would have to post this in some Linux or pi forums.

                          We were just working with that a while ago and didn't have any problems so not really sure where to start. I'll try to look at this tomorrow.

                          Can you tell me what post/article you are following and I can review that tomorrow.

                          Regards,
                          OutagesIO Support

                          Search engines favor deep pockets making it difficult to find services like OutagesIO.
                          To help us, you could leave a Google review, or share your reports in forums, or social media.
                          You could mention us in articles, and perhaps someone would review us.
                          We count on satisfied members spreading the word!

                          B 1 Reply Last reply
                          0
                          • OutagesIO_SupportO OutagesIO_Support

                            I'm sorry you're still experiencing problems.

                            We provide some scripts and tips that we use in-house but when it comes to operating systems, you would have to post this in some Linux or pi forums.

                            We were just working with that a while ago and didn't have any problems so not really sure where to start. I'll try to look at this tomorrow.

                            Can you tell me what post/article you are following and I can review that tomorrow.

                            B Offline
                            B Offline
                            beeglej
                            wrote on last edited by
                            #23

                            @OutagesIO_Support don't worry about it. I have gotten way better customer support for this "free" product than i get for most paid products. I will be promoting your services to my data center pals that manage the centers.

                            OutagesIO_SupportO 1 Reply Last reply
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                            • B beeglej

                              @OutagesIO_Support don't worry about it. I have gotten way better customer support for this "free" product than i get for most paid products. I will be promoting your services to my data center pals that manage the centers.

                              OutagesIO_SupportO Offline
                              OutagesIO_SupportO Offline
                              OutagesIO_Support
                              wrote on last edited by
                              #24

                              Thanks for your nice comment.

                              We work very hard on this service in the hopes that it can help people since there is not a lot out there that isn't overly technical for the average consumer. With input and feedback, we keep trying to make it as easy as possible to use.

                              Unfortunately, we don't have the resources to support every operating system out there but hoping that in time, as enough people start using these forums, members can also help each other where we might not have the knowledge.

                              We installed the agent and service on a pi device earlier so we could go through all of the steps and didn't have any problem but maybe we're so used to setting things up that we didn't notice something.

                              I'll give it another try tomorrow while reading the blog post which I assume you were looking at too.

                              Monitor Your Internet With Raspberry Pi 3A, 3B+, 4, NanoPi, And Other ARM Devices

                              Regards,
                              OutagesIO Support

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                              You could mention us in articles, and perhaps someone would review us.
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                              • OutagesIO_SupportO Offline
                                OutagesIO_SupportO Offline
                                OutagesIO_Support
                                wrote on last edited by
                                #25

                                I'm sorry I've not gotten back to you on this. It is still in my list of things to do. The days are just too short to get everything done and we're also in the middle of a hardware upgrade.

                                I hope I can get to this next week perhaps.

                                Regards,
                                OutagesIO Support

                                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                To help us, you could leave a Google review, or share your reports in forums, or social media.
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                                1 Reply Last reply
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                                • OutagesIO_SupportO Offline
                                  OutagesIO_SupportO Offline
                                  OutagesIO_Support
                                  wrote on last edited by OutagesIO_Support
                                  #26

                                  Hi, it took a while but the article was updated with a fix.

                                  Another member decided to look deeper into this and found there was one small error in the script which prevented the systemd service from starting the agent.

                                  The script is now updated and available for all Pi devices. The blog article was also updated a little bit.

                                  See if that helps now.

                                  Regards,
                                  OutagesIO Support

                                  Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                  To help us, you could leave a Google review, or share your reports in forums, or social media.
                                  You could mention us in articles, and perhaps someone would review us.
                                  We count on satisfied members spreading the word!

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                                  • P Offline
                                    P Offline
                                    PJPorch
                                    wrote on last edited by
                                    #27

                                    @OutagesIO_Support I have the exact same problem with an Ubuntu 20.04.3 LTS server install of the agent. It never actually downloads the otm_linux binary.

                                    1. ICMP does not seem to be the issue. I can ping and get replys from sites.
                                    2. It does not seem to be the user/password. If I edit the /etc/agentid file to a bad value I get an error "curl: (3) URL using bad/illegal format or missing URL". When I correct the file it tries to download but cannot and gets stuck in this loop.
                                    3. I have copied the script version 1.0.3 and changed only the "start" variable to the install directory.
                                    4. I even tried to download the otm_linux binary from another PC onto this server, but nothing seems to work.

                                    Thanks in advance for any tips to get the agent running.

                                    1 Reply Last reply
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                                    • OutagesIO_SupportO Offline
                                      OutagesIO_SupportO Offline
                                      OutagesIO_Support
                                      wrote on last edited by
                                      #28

                                      Can you share the script as you have it now.

                                      Regards,
                                      OutagesIO Support

                                      Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                      To help us, you could leave a Google review, or share your reports in forums, or social media.
                                      You could mention us in articles, and perhaps someone would review us.
                                      We count on satisfied members spreading the word!

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                                      • OutagesIO_SupportO OutagesIO_Support

                                        Can you share the script as you have it now.

                                        P Offline
                                        P Offline
                                        PJPorch
                                        wrote on last edited by
                                        #29

                                        @OutagesIO_Support Below is the script and output from the otminfo.log file.

                                        • The only change to the script is the start variable at the top
                                        • In the folder "/home/josh/agent" I have this script and the otminfo.log file.
                                        • I can give you the agent ID if needed.

                                        OTMinfo.log

                                        HTTP/2 200
                                        date: Wed, 09 Mar 2022 01:12:16 GMT
                                        server: Apache
                                        strict-transport-security: max-age=63072000; includeSubDomains
                                        last-modified: Thu, 11 Feb 2021 12:34:03 GMT
                                        etag: "28888-5bb0ebc1544c0"
                                        accept-ranges: bytes
                                        content-length: 166024
                                        vary: User-Agent
                                        content-security-policy: frame-ancestors 'none';
                                        content-secure-policy: default-src 'self';
                                        x-xss-protection: 1; mode=block
                                        x-frame-options: SAMEORIGIN
                                        x-content-type-options: nosniff
                                        referrer-policy: same-origin
                                        permissions-policy: fullscreen=(self 'https://app.outagesio.com'),geolocation=*, camera=()
                                        

                                        Script

                                        #!/bin/bash
                                        
                                        #Version 1.0.3
                                        
                                        # Enter the full path where you will be placing the starter_linux_otm.sh script into.
                                        # Our example shows '/agent', change this to what ever your path is.
                                        start="/home/josh/agent"
                                        
                                        command -v curl >/dev/null 2>&1 || { echo >&2 "The curl package is needed but not installed. Please install it and try again. Aborting."; exit 1; }
                                        
                                        echo ""
                                        echo "Make sure to create /etc/agentid with credentials before starting this script"
                                        echo "Make sure your starter file points to the same directory that you have it in - Edit the 'start' option above accordingly"
                                        echo "You could add this to /etc/rc.local to start it or build a service for it. Please search Google for more."
                                        echo ""
                                        sleep 5
                                        
                                        ### Define Global Variables
                                        OTMIN="otm"
                                        IN="$start/updater_linux_ocp.sh"
                                        DATE=`date +%d-%m-%y`
                                        OTM_COMMAND="otm_linux"
                                        USERNAME=`awk 'NR==1' /etc/agentid`
                                        PASSWORD=`awk 'NR==2' /etc/agentid`
                                        
                                        ### OTM section
                                        # Get rid of any old version
                                        rm -f $start/otm_linux
                                        OTM_HTTP_STATUS=''
                                        OTM_REMOTE_LENGTH=''
                                        
                                        ### Loop
                                        until [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]
                                        do
                                        sleep 5
                                        ##
                                        echo "Receiving binary location"
                                        BINARY_LOCATION=$(curl -m 20 -s -u $USERNAME:$PASSWORD --connect-timeout 10 -X POST https://www.foxymon.com/receiver/receiver2.php -F function=receive_binary_location)
                                        echo "Getting the OTM Package"
                                        curl -I -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otminfo.log
                                        OTM_HTTP_STATUS=$(cat $start/otminfo.log | awk '/HTTP/ {print $2}')
                                        OTM_REMOTE_LENGTH=$( cat $start/otminfo.log | awk '/Content-Length/ {print $2}' | sed -e 's/[\r\n]//g' )
                                        done
                                        
                                        ###
                                        if [[ ${OTM_HTTP_STATUS} -eq 200 && ! -z ${OTM_REMOTE_LENGTH} ]]; then
                                        echo "Downloading OTM"
                                        curl -m 30 --connect-timeout 15 "$BINARY_LOCATION" -o $start/otm_linux
                                        sleep 2
                                        OTM_LOCAL_LENGTH=$( ls -l $start/otm_linux | awk '{print $5}' | sed -e 's/[\r\n]//g' )
                                        if [ "${OTM_LOCAL_LENGTH}" == "${OTM_REMOTE_LENGTH}" ]; then
                                        echo "OTM downloaded, starting program then exiting this script"
                                        cd $start
                                        chmod +x $start/otm_linux
                                        ## exec $start/otm_linux &
                                        #$start/otm_linux &
                                        
                                        ps cax | grep otm_linux > /dev/null
                                        if [ $? -eq 0 ]; then
                                        echo ""
                                        echo "Congratulations, your agent is now monitoring your Internet connectivity."
                                        echo "Type 'ps cax | grep otm_linux' to see the process number"
                                        else
                                        echo "Something didn't work, your agent is not running."
                                        fi
                                        
                                        fi
                                        fi
                                        
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                                        • OutagesIO_SupportO Offline
                                          OutagesIO_SupportO Offline
                                          OutagesIO_Support
                                          wrote on last edited by OutagesIO_Support
                                          #30

                                          Quick look seems to show this script is for the Linux version, not the Pi.
                                          Can you make sure you are using the Pi version. Just create a new agent then copy that script.

                                          If that doesn't work, then please also share the systemd service.

                                          Regards,
                                          OutagesIO Support

                                          Search engines favor deep pockets making it difficult to find services like OutagesIO.
                                          To help us, you could leave a Google review, or share your reports in forums, or social media.
                                          You could mention us in articles, and perhaps someone would review us.
                                          We count on satisfied members spreading the word!

                                          P 1 Reply Last reply
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