There is a bit of a learning curve but not too much. We've tried to make it as automatic as possible but like all tools, it does take a little reading and learning to understand how to use it.
The www.outagesio.com site is mainly just our marketing site, it's where search engines and folks searching for a service like ours can learn about us.
This site is for support but also contains quite a lot of information from us and others who have posted similar questions that can help others.
The app.outagesio.com site is the service itself. It's a 100% custom built service which is why all three of these things aren't all in one service. It simply wasn't possible.
My suggestion is that if you have an agent installed at this point, just let it run for a while. Data will start showing up as problems occur.
Once it does, review the pages help and if you need more clarification, just post here including some details (not personal) and we'll try to help.