Information and Support

If you are paying for 80 download, then you have the setting correctly entered and from what I see, your average speed is 43.39 Mbps based on around 24 tests.

It is consistently this rate so either something is using up some of your bandwidth and you're not aware of it or you are getting a bit over half of what you are being promised.

Also, your upload speed seems to average around the 12Mbps also quite consistently.

Other than finding something on your network that is using up bandwidth you're not aware of, then it appears you're not getting what you are paying for. We always suggest finding a neighbor or two that would be willing to install and comparing results.

@outagesio-greenwich-k12-ct-us

Hi E.K.,

Let me try to summarize what I see and lets check together if there is a clear explanation.

Lets start with the inventory:

128389, SW agent (Win 10 Pro), OTM version 1.69.2106 128316, SW agent (Win 10 Enterprise), OTM version 1.69.2106 128309, SW agent (Win 10 Pro), OTM version 1.69.2106 128313, HW agent (GLinet MT300N-V2), OTM version 1.67.2104

Upload testing + Latency evaluation is available only from version 1.68.2105 and on the HW version we are still testing so this explains why you are not seeing the uploads on the HW agent: as soon as the testing period is over we will release the latest version and your agent will upgrade automatically.

As far as I can see:

agent 128309 was able to send proper download/upload/latency from Sep 20th when the version 2106 was installed agent 128316 was able to send proper download/upload/latency from Sep 11th when speed-test was enabled agent 128389 seems to be the tricky one since it started from yday right after 3 am

The only thing we noticed is that some old Windows 10 builds were blocking some features of the OTM (the software that does the monitoring) and maybe (it is just an assumption) that pc/server was updated to the latest build.

Can you please double check that so I can have a better understanding of this weird behavior?