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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

I can't even get past step 1 or 2 of the Easy 3 steps

Scheduled Pinned Locked Moved Solved Windows
serviceinstalldownload
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  • X Offline
    X Offline
    xkexk8
    wrote on last edited by
    #1

    When I select step 1 or 2 (of the three easy steps) it takes me to a login page. I login. I don't see anything to download. I see blank fields: Status Level Type ID Nickname AvgSpeed Outages Address and Actions. There is an About this page button, but the list of things doesn't tell me how to do anything. I did establish an account login.

    SBKS 1 Reply Last reply
    1
  • SBKS Offline
    SBKS Offline
    SBK
    replied to xkexk8 on last edited by
    #2

    @xkexk8

    Carl,

    As far as I can see you simply created a user account but never created the agent
    When you login you can a create a software agent and from there you will be able to continue

    If you need further help please comment here or paste where your process is stuck

    Ed (K.)
    OutagesIO Development Team

    X 1 Reply Last reply
    0
  • X Offline
    X Offline
    xkexk8
    replied to SBK on last edited by
    #3

    @SBK I got the software agent downloaded and un-ziped. The installation program wants a Key 1 and a Key 2 "as seen in your Outages.io installation page" - which I can't seem to locate.

    SBKS 1 Reply Last reply
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  • SBKS Offline
    SBKS Offline
    SBK
    replied to xkexk8 on last edited by
    #4

    @xkexk8

    Carl

    You simply have to continue the process
    In the list of the agents (you have only one for now) you have to click where it says "Click to complete" and follow the instructions

    Ed (K.)
    OutagesIO Development Team

    X 1 Reply Last reply
    0
  • X Offline
    X Offline
    xkexk8
    replied to SBK on last edited by
    #5

    @SBK
    There is no option to continue. See attached jpg

    ![alt text](ioagentinstall.jpg image url)

    SBKS 1 Reply Last reply
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  • SBKS Offline
    SBKS Offline
    SBK
    replied to xkexk8 on last edited by
    #6

    @xkexk8

    Carl,

    Please login HERE using your favorite browser.
    Click on the column that says "...Click to complete"
    You will access the page where you downloaded the software
    In this page you can see the following
    69726c56-0a8f-4cda-aad4-a8c19a6031ae-image.png
    Press YES to confirm you have really downloaded the file.

    When you do that you will see the rest of the instructions included the keys you need to finish the installation of the software.

    Hope it is clear now

    Ed (K.)
    OutagesIO Development Team

    X 1 Reply Last reply
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  • X Offline
    X Offline
    xkexk8
    replied to SBK on last edited by
    #7

    @SBK
    Thanks for all the help. My brain doesn't seem compatible with this process. So I got the agent installed. What is my next step? Why does it say email sent under Nickname?
    Untitled-1.jpg

    SBKS 1 Reply Last reply
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  • SBKS Offline
    SBKS Offline
    SBK
    replied to xkexk8 on last edited by
    #8

    @xkexk8

    It says that because we expect the process to be less than 1 hour and after that period of time we send an email reminding that the agent was created but not yet installed.

    You can change that nickname into something that makes more sense to you going to the dashboard (the blue icon on the same line of the agent ID) and from there use the dashboard menu and configure settings
    c2fb8f14-2cbb-4ae4-a98b-cf2c5d02aa0e-image.png

    Now the only thing you need is to leave your PC up and running as much as possible so it can record any possible misbehavior of your internet connection

    Ed (K.)
    OutagesIO Development Team

    X 1 Reply Last reply
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  • X Offline
    X Offline
    xkexk8
    replied to SBK on last edited by
    #9

    @SBK
    It appears I can only see the last hour. Will outages more than an hour ago get reported on my dashboard. Or do I have to pay to get anything useful?

    1 Reply Last reply
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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #10

    Hi,

    Not sure how this got past us but there isn't anything that only shows the past hour but perhaps I'm not understanding the question.
    I believe the free community service shows the past 50 events, and the last four hours of pings.

    Pings are mainly just a quick way to know if something has been happening.

    Let us know if you have any more questions and apologies that this somehow got left open.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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