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Monitor your Internet service and provider

Information and Support

Automatically monitor your Internet service and provider with optional alerts to problems
Monitor your Internet services or devices to ensure they are always online. Tracks Internet connectivity and speeds with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).
Learn more by visiting www.outagesio.com

Error Activating Hardware Agent

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
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  • S Offline
    S Offline
    SteveD
    wrote on last edited by
    #1

    Hi,

    I recently purchased two hardware agents. One activated fine, but for the second one, I am getting an error stating unknown MAC address or activation code. The agent ID is: 127658.

    Thank you.

    Steve

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #2

    Hi Steve,

    First of all, thank you for your purchase and for using OutagesIO.

    I've looked at this agent and your other hardware agent and both have been activated to your account.

    In fact, I just replied from our support email as well :).

    You will get those errors when you either try to activate an agent that is already activated to your account or when you have or are using incorrect activation code.

    To me, both look fine.

    Regards,
    OutagesIO Support

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    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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  • S Offline
    S Offline
    SteveD
    wrote on last edited by EchoMin
    #3

    Thank you for the quick reply.

    I am not seeing 127658 in my dashboard. I do see the other HW agent, and a software agent (that is currently disconnected). See attached.

    Thanks again,

    Screen Shot 2021-03-06 at 1.42.12 PM.png

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #4

    Hi,

    I see that now.

    Can you share the full credentials that were sent in the email so I can find out why they didn't work.

    It won't be an issue as we'll manually activate it for you.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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  • S Offline
    S Offline
    SteveD
    wrote on last edited by
    #5

    I just logged in again and now it is showing up as active!

    Thank you for your help!

    Steve

    PS - I missed your question at first - here are the details from the activation email:

    Cut/Paste the following details in the correct sections.

    MAC: xxxxxxxxxxCF

    Activation code: xxxxxxxxSh

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  • OutagesIO_SupportO Offline
    OutagesIO_SupportO Offline
    OutagesIO_Support Moderator
    wrote on last edited by
    #6

    No problem. It's all fixed now as you said.

    I've created an issue for the devs to look into next week.

    Thanks for letting us know and for using OutagesIO.

    Regards,
    OutagesIO Support

    Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
    Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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