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    OutagesIO Support Forums

    Information, Support, and FAQ relating to OutagesIO. Monitor your Internet service and provider with optional alerts to connection issues or downtime. For home, small businesses, IT companies, and enterprises. Tracks Internet and provider reliability with useful proof. For Windows, Linux, ARM (Raspberry, Tinker Board, etc).

    Learn more by visiting www.outagesio.com

    Error Activating Hardware Agent

    OutagesIO features, agent or service questions
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    • S
      SteveD last edited by

      Hi,

      I recently purchased two hardware agents. One activated fine, but for the second one, I am getting an error stating unknown MAC address or activation code. The agent ID is: 127658.

      Thank you.

      Steve

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      • OutagesIO_Support
        OutagesIO_Support Moderator last edited by

        Hi Steve,

        First of all, thank you for your purchase and for using OutagesIO.

        I've looked at this agent and your other hardware agent and both have been activated to your account.

        In fact, I just replied from our support email as well :).

        You will get those errors when you either try to activate an agent that is already activated to your account or when you have or are using incorrect activation code.

        To me, both look fine.

        Regards,
        OutagesIO Support

        Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
        Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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        • S
          SteveD last edited by EchoMin

          Thank you for the quick reply.

          I am not seeing 127658 in my dashboard. I do see the other HW agent, and a software agent (that is currently disconnected). See attached.

          Thanks again,

          Screen Shot 2021-03-06 at 1.42.12 PM.png

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          • OutagesIO_Support
            OutagesIO_Support Moderator last edited by

            Hi,

            I see that now.

            Can you share the full credentials that were sent in the email so I can find out why they didn't work.

            It won't be an issue as we'll manually activate it for you.

            Regards,
            OutagesIO Support

            Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
            Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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            • S
              SteveD last edited by

              I just logged in again and now it is showing up as active!

              Thank you for your help!

              Steve

              PS - I missed your question at first - here are the details from the activation email:

              Cut/Paste the following details in the correct sections.

              MAC: xxxxxxxxxxCF

              Activation code: xxxxxxxxSh

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              • OutagesIO_Support
                OutagesIO_Support Moderator last edited by

                No problem. It's all fixed now as you said.

                I've created an issue for the devs to look into next week.

                Thanks for letting us know and for using OutagesIO.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets and popularity making it difficult to find services like OutagesIO.
                Would you please take a moment to leave a Google review, it could help improve our chances of being found.

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