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Monitor your Internet service and provider

Information and Support

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  4. OutagesIO features, agent or service questions
  5. Login redirects to Let Us Know
Automatically monitor your Internet service and provider with alerts to problems
Track Internet disconnections, provider outages with historical data, and automated speed testing.
For Windows, Linux, ARM64, ARMa7. Learn more by visiting www.outagesio.com
Notice: If you created an account on app.outagesio.com, simply use the same credentials to log in here.

Login redirects to Let Us Know

Scheduled Pinned Locked Moved OutagesIO features, agent or service questions
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  • O Offline
    O Offline
    OutagesUser2021
    wrote on last edited by
    #1

    I just registered an account and verified it by email, but when I try to login I keep getting redirected to the Let Us Know page (https://app.outagesio.com/site/letUsKnow). I fill in the three fields and click Send, but it just keeps bringing me back to the page to fill out the fields again. I also tried using different browsers and different operating systems but get the same result. Anyone else experience this?

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    • OutagesIO_SupportO Offline
      OutagesIO_SupportO Offline
      OutagesIO_Support
      wrote on last edited by
      #2

      It seems that avoiding the sign up questions sends the person back to them.

      I just tested and it seems to work fine. We know from experience that even when we test something, there could still be a problem that we just aren't seeing. Can you continue with the sign up and see where you get and let us know.

      About the sign up questions

      Those questions are very important for us. They help us to understand how we can let people know about our service.

      It is very difficult to compete for ad space against mega corporations that would prefer you not find services like ours that will help you to make them more accountable for what you pay for.

      Regards,
      OutagesIO Support

      Search engines favor deep pockets making it difficult to find services like OutagesIO.
      To help us, you could leave a Google review, or share your reports in forums, or social media.
      You could mention us in articles, and perhaps someone would review us.
      We count on satisfied members spreading the word!

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      • O Offline
        O Offline
        OutagesUser2021
        wrote on last edited by EchoMin
        #3

        Thanks for the quick reply. I filled out the three fields and submitted, receive a message at the top that says "Thank you for your time" and the form appears again below it. So I filled it out again and submitted again and got the same message and empty form. Screenshots below:

        Let Us Know Screen 4.png

        Let Us Know Screen 3.png

        Let Us Know Screen 2.png

        Let Us Know Screen 1.png

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        • OutagesIO_SupportO Offline
          OutagesIO_SupportO Offline
          OutagesIO_Support
          wrote on last edited by
          #4

          Hi,

          I notice the form is cut off in your images. Are you using a mobile or is it just that the image isn't fitting for what ever reason?

          To save you time, we are happy to help you with this. Can you provide some info that can help us to know what your account name is on OCP.

          For example, is your email on OCP the same as the one you used to sign up into the forums?

          If so, I can dig that up and find your account on OCP.

          Regards,
          OutagesIO Support

          Search engines favor deep pockets making it difficult to find services like OutagesIO.
          To help us, you could leave a Google review, or share your reports in forums, or social media.
          You could mention us in articles, and perhaps someone would review us.
          We count on satisfied members spreading the word!

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          • O Offline
            O Offline
            OutagesUser2021
            wrote on last edited by
            #5

            The form is cut off because I wanted to keep the images smaller for posting on the forum, so I selected the relevant portions of the screen.

            Yes, my email on the forum is the same on OCP. If you're having trouble locating it I can DM you additional details. Thanks for your help!

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            • OutagesIO_SupportO Offline
              OutagesIO_SupportO Offline
              OutagesIO_Support
              wrote on last edited by
              #6

              Thanks.

              I've sent this to the person that can find out what is going on. Strangely, we are seeing others signing up so definitely need developer input on this.

              Unfortunately, it's a day where he is out most of the day but I'm sure he will reply as soon as he learns about this and we'll update here.

              Regards,
              OutagesIO Support

              Search engines favor deep pockets making it difficult to find services like OutagesIO.
              To help us, you could leave a Google review, or share your reports in forums, or social media.
              You could mention us in articles, and perhaps someone would review us.
              We count on satisfied members spreading the word!

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              • OutagesIO_SupportO Offline
                OutagesIO_SupportO Offline
                OutagesIO_Support
                wrote on last edited by
                #7

                Hi again,

                We spent time going over all of the logs, traces and things that could help us to see where this problem might be but we cannot find anything. In fact, others have signed up today, some answered, some did not and no one got stuck.

                The dev says that if you are willing, a google meeting to see what is going on could certainly help because at this point, we cannot find a problem. If you are willing to do that, I can have a dev contact you directly.

                Regards,
                OutagesIO Support

                Search engines favor deep pockets making it difficult to find services like OutagesIO.
                To help us, you could leave a Google review, or share your reports in forums, or social media.
                You could mention us in articles, and perhaps someone would review us.
                We count on satisfied members spreading the word!

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                • O Offline
                  O Offline
                  OutagesUser2021
                  wrote on last edited by
                  #8

                  Thanks again for your assistance. I tried a bunch of different combinations and I finally got it to work. It turns out my OCP profile had a missing last name. After I filled it in I passed the Let Us Know page and can now see the agent page. On the Update Account page, the last name field wasn't marked as required so I left it blank before, and I think that was causing the looping to occur.

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